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Catering Account Manager, PGA Championship
Catering Account Manager, PGA ChampionshipDelaware North • Charlotte, NC, US
Catering Account Manager, PGA Championship

Catering Account Manager, PGA Championship

Delaware North • Charlotte, NC, US
7 days ago
Job type
  • Full-time
  • Part-time
Job description

Job Description

The opportunity

Delaware North's Patina Group is searching for a Catering Sales and Operations Manager to join our team for the PGA Championship. In this role, you will develop and execute strategic sales and marketing plans while maximizing catering and event-related revenues for the PGA Championship. Our ideal candidate is a goal-oriented individual with extensive catering sales knowledge, skilled at project management and budgeting, and who strives for continuous improvement in their work.

Pay

Minimum – Anticipated Maximum Base Salary : $55,300 - $74,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer :

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and / or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

  • Partner closely with internal team members and clients to lead the sales process and produce exceptional events.
  • Use professional sales techniques, both verbal and written, where opinions and recommendations reflect strong understanding of package offerings
  • Manage the customer decision and relationship process for months in advance leading up to events.
  • Execute contracts, secure client signatures, and enforce payment deadlines.
  • Create detailed estimates and invoices for clients, ensuring accuracy and timely delivery.
  • Accurately update the sales system with all client information, event details, and changes.
  • Maintain an excellent knowledge of food, wine, and spirits while representing and marketing the brand.
  • Collaborate with culinary and food & beverage management on menu design and offerings to align with client expectations and brand standards.
  • Manage a tracker for client requests and upgrades, ensuring all changes are documented and communicated effectively.
  • Provide regular updates and reports on event performance, client feedback, and revenue metrics.
  • Oversee the complete BEO process, including, initial creation of BEOs based on client requirements, making adjustments throughout the sales process as needed, securing final sign-off to ensure accuracy and alignment with client expectations, and creating printable versions of BEOs for distribution
  • Conduct client walk-throughs prior to events to confirm details and expectations.
  • Be onsite during events to ensure all client expectations are met and provide real-time support.
  • Communicate effectively with onsite team members to ensure flawless execution and quick resolution of any issues.
  • Act as an operational lead for smaller events, ensuring seamless execution and client satisfaction.
  • More about you

  • A minimum of three years of catering management and operations experience in a fine dining venue is required.
  • Proven experience in event sales and operations, preferably in hospitality or event management
  • Strong knowledge of BEO processes and event planning systems
  • Excellent organziational and multitasking skills for client and team interactions
  • Ability to work flexible hours, including evenings and weekends, as required by event schedules
  • Shift details

    Days

    Evenings as needed

    M-F

    Weekends

    Events

    Who we are

    Patina Group is a leader in the premium segment of the restaurant and catering industry, operating restaurants and managing catering and food service operations at high-profile venues including, Lincoln Center, Walt Disney World®, Disneyland®, the Empire State Building, Grand Central Station, and The Metropolitan Opera. Patina Group was recently named one of America's Top 25 restaurant groups by Nation's Restaurant News.

    Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy : a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

    Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

    Together, we’re shaping the future of hospitality — come grow with us!

    Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

    $55,300 - $74,600 / year

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    Catering Manager • Charlotte, NC, US

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