Call Center Agent

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following : Answering incoming phone calls in a fast paced environmentResolving Tier 1 level issuesReviewing taxpayer accountsVerifying gathering and simultaneously updating key informationEducating taxpayers of online resources and current tax policiesSubmitting requests for payment arrangementsDocumenting actions taken into multiple systemsParticipating in all team engagement activitiesMeeting performance expectations Skills Required : Strong ability to multitaskBasic use of Microsoft Word Excel and Google WorkspaceBasic math skills are required - addition subtraction multiplication and well both in writing and verballyGreat interpersonal skillsRetain knowledge easilyCreative in problem solvingGoal orientedOrganized Skills Preferred : Spanish-speaking Experience Preferred : Experience with participating in process improvement activities basic math skills history of working in banking. Education Required : High school diploma or equivalent Education Preferred : Associates Degree or higher

Required Skills :

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following : Answering incoming phone calls in a fast paced environmentResolving Tier 1 level issuesReviewing taxpayer accountsVerifying gathering and simultaneously updating key informationEducating taxpayers of online resources and current tax policiesSubmitting requests for payment arrangementsDocumenting actions taken into multiple systemsParticipating in all team engagement activitiesMeeting performance expectations Skills Required : Strong ability to multitaskBasic use of Microsoft Word Excel and Google WorkspaceBasic math skills are required - addition subtraction multiplication and well both in writing and verballyGreat interpersonal skillsRetain knowledge easilyCreative in problem solvingGoal orientedOrganized Skills Preferred : Spanish-speaking Experience Preferred : Experience with participating in process improvement activities basic math skills history of working in banking. Education Required : High school diploma or equivalent Education Preferred : Associates Degree or higher

Required Education : High School Diploma

Key Skills

Athletics,Fitness,Facilities Management,Agriculture,Communication,Archicad

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 2 - 20