Job Overview
Summary / Objective
The Quality Control Representative reviews all work completed by the service departments ensuring repairs have been completed meeting company and manufacturer standards.
Essential Functions
- Minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
- Investigates and corrects customer complaints regarding quality
- Inspects all recently purchased and comeback vehicles to ensure proper repair and condition of vehicle
- Understands and follows all applicable federal, state, and local regulations on hazardous waste and OSHA Right-to-Know
- Establishes and maintains good working relationships with other departments
- Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company's business
- Facilitates and / or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed
- Understands and follows work rules and procedures
- Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates
- Follows lawful directions from supervisors
- Upholds the company's non-disclosure and confidentiality policies and agreements
- Attends company meetings as required
- Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy
- Other duties as assigned.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Requirements
Competencies
Strong organization skills and ability to multi-taskProficient with Microsoft applicationsTime Management skills and ability to prioritizeExcellent communication skills and works well in a team environmentAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsAbility to compute rate, ratio, and percent and to draw and interpret bar graphsAbility to calculate figures and amounts such as discounts, interest, commissionsAbility to apply concepts of basic algebra and geometryExceptional attention to detailAbility to understand and follow work rules and proceduresAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructionsAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practicesAbility to interact well with othersExceptional attention to detailWorks well in a team environmentAble to work with a diverse group of people and be a positive influence on departmental moraleSupervisory Responsibility
Work Environment / Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 20 pounds at a time and / or frequent lifting or carrying of objects weighing up to 10 pounds
This position requires sitting for prolonged periods of time and may involve standing and walking on occasion
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motionprimarily typing
This position requires the ability to talk and hear
Position Type / Expected Hours of Work
Standard Business Hours with ability to work nights, weekends and holidays as required.
Required Education and Experience
High school diploma or equivalent. Three to five years' quality control or auditing experience.
Preferred Education and Experience
Technical or training experience desired.
Additional Eligibility Qualifications (Certification / Licenses / Registrations)
N / A
Safety Sensitive Position
The essential functions of this position require a person to work with hazardous or flammable materials; AND / OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.