Patient Care Coordinator

Job Description

Job Description

Exciting and unique opportunity to work with an Independent Specialty Pharmacy in Plano, TX. Seeking a full-time, highly motivated, and energetic Customer Service Representative to help us provide timely and great service to our patients and doctors.

Our pharmacy is seeking a Customer Service Representative for our facility established for the primary purpose of processing prescription drug medication orders. This position requires independent and self-directed performance as it’s primary function is to reach out to patients on proactive compliance and ordering calls. Also, this position requires a working knowledge of reimbursement-related requirements for dispensing, processing of new referrals and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist.

Customer Service Representative Duties Include :

• Handle phone calls and correspondence regarding new patient enrollment, insurance verification, medication refill, etc.
• Perform financial assistance pre-assessment for select therapy management programs and assist with patient enrollment as needed.
• Place outgoing phone calls to patients, doctors, and insurance companies.
• Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups.
• Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution.

Providing excellent customer service as well as a complete focus on patient care is a must.

Looking for a team player that wants to be a part of a family owned business!

Requirements :

Job Type : Full-time

Pay : $17.00 - $20.00 per hour

Benefits :

Shift :

Education :

Experience :

Work Location : In person