Talent.com
Account Manager I
Account Manager IWestlake Financial Services • Agoura Hills, CA, US
Account Manager I

Account Manager I

Westlake Financial Services • Agoura Hills, CA, US
30+ days ago
Job type
  • Full-time
Job description

Account Manager I

Job Category : Collections

Requisition Number : ACCOU009219

Posted : June 4, 2025

Full-Time Westlake Services, LLC | Agoura Hills, CA, USA

Job Details

Description

WESTLAKE WARRIOR | Mid to Late-Stage Collections Agoura Hills, CA | On-site

JOB HIGHLIGHTS :

This is an in-office position. All candidates should live within commutable distance of our Agoura Hills, CA office.

COMPENSATION :

Base Pay : $19.50 per hour plus bonus potential of up to $4,458.63 monthly based on individual and team performance.

Tiered Retention Bonus : Receive $500 upon completion of 3 months from the start date. An additional $500 upon completion of 6 months from the start date.

  • Incentive : If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement. All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.

The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

Brief Descriptions :

The role of the 60-day collector is a critical position for Westlake Financial to resolve accounts potentially 31 to 60 days past due to prevent loan losses through progressive collection efforts. Our candidate of choice will be able to balance the following skills sets to be successful.

DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to) :

  • Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.
  • Negotiate with customers to create payment solutions based on individual circumstances.
  • Meet and exceed daily goals and monthly goals.
  • Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
  • Demonstrates ability to be a team player.
  • Collect accounts that are past due.
  • Bring delinquency down in assigned queue and overall delinquency.
  • Conduct skip-tracing activity to generate potential leads on customers or collateral.
  • Handle a high volume of calls in a high-stress environment.
  • Work with a repossession agent to secure collateral.
  • Meet quality assurance and productivity standards
  • KNOWLEDGE, SKILLS, LICENSES

  • Type at least 35wpm
  • Excellent communication and negotiation skills
  • Willing and able to work a flexible schedule including overtime and weekends
  • Ability to multi-task in a fast-paced environment
  • Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
  • Good computer and typing skills
  • Team player
  • Good negotiation skills; excellent telephone etiquette
  • General knowledge of Microsoft Excel, and Outlook
  • EDUCATION

  • High School diploma or equivalent required.
  • EXPERIENCE

  • 2+ years' experience in a collection environment preferred.
  • Auto Collections experience preferred.
  • Knowledge of collection, repossession, and skip tracing
  • FULL-TIME BENEFITS

  • Medical, Dental, and Vision benefits
  • Life Insurance and Long-term disability plans
  • Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
  • Wellness Programs
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • Employee Loan Assistance
  • Annual Flu Shot
  • Paid Vacations Days
  • Paid Sick days
  • Paid holidays
  • HGym (available in our Los Angeles, CA & Dallas, TX office)
  • Rental Car Discounts, Dell Member Purchase Program
  • UKG Wallet
  • ABOUT US

    Westlake Financial is the largest privately held auto finance company in the Nation.

    We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people).

    With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

    People. Purpose. Passion.

    These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best : sell cars. Our unique credit approval software (known as "The Buy Program ") allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes. Westlake Financial is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.

    CONTACT US

    https : / / www.westlakefinancial.com / careers /

    ACKNOWLEDGMENTS

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the organization.

    Create a job alert for this search

    Account Manager • Agoura Hills, CA, US

    Related jobs
    Dealer Account Manager.

    Dealer Account Manager.

    Hankey Group External • Agoura Hills, CA, United States
    Full-time
    DEALER ACCOUNT MANAGER– MERCHANT SERVICES.Founded in 2021, NowPay LLC is proud to be a part of the family of Hankey Group companies. With assets over $20 billion combined, the Hankey Group has a 50-...Show more
    Last updated: 30+ days ago • Promoted
    Key Account Manager

    Key Account Manager

    Golden Hippo • Woodland Hills, California, USA
    Full-time
    Were an employee-owned vertically-integrated builder of some of Americas most popular health & wellness brands.With over 1400 team members across multiple companies we create best-in-class prod...Show more
    Last updated: 9 days ago • Promoted
    Operations Manager-CA

    Operations Manager-CA

    CVS Health • Northridge, CA, US
    Full-time
    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...Show more
    Last updated: 30+ days ago • Promoted
    US-Manager

    US-Manager

    Apple • Canoga Park, California, USA
    Full-time
    Lead a team developing and empowering each team member to learn grow and achieve performance and developmental with recruiting training developing and retaining a diverse high-performing particip...Show more
    Last updated: 30+ days ago • Promoted
    Operations Account Representative

    Operations Account Representative

    AmeriHome Mortgage • Westlake Village, California, USA
    Full-time
    Operations Account Representative.AmeriHome Mortgage is looking for an Operations Account Representative (OAR) to join our Correspondent Lending team. The Operations Account Representative is respon...Show more
    Last updated: 30+ days ago • Promoted
    Non-Delegated Account Manager

    Non-Delegated Account Manager

    Western Alliance Bank • Westlake Village, California, USA
    Full-time
    As an Account Manager youll be accountable for the operational management of client relationships.Youll provide quality service by maintaining client accounts (pipeline management) including manage...Show more
    Last updated: 9 days ago • Promoted
    Finance Manager I-Business Ops Finance

    Finance Manager I-Business Ops Finance

    Farmers • Woodland Hills, California, USA
    Full-time
    We are more than just your favorite commercials.At Farmers we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of trut...Show more
    Last updated: 23 days ago • Promoted
    Business Management Manager 1

    Business Management Manager 1

    Northrop Grumman • Northridge, CA, US
    Full-time
    At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come.Our pioneering and i...Show more
    Last updated: 27 days ago • Promoted
    Account Manager

    Account Manager

    SolarShoppers • Valencia, CA, US
    Full-time
    Residential Solar Project / Account Manager.Join us as a Residential Solar Project / Account Manager.This is a great opportunity to join a company that is expanding throughout California.Develop a care...Show more
    Last updated: 22 days ago • Promoted
    Business Account Manager- B2B

    Business Account Manager- B2B

    Stinger MGMT Group • Simi Valley, CA, US
    Full-time
    Quick Apply
    Stinger Management , a dynamic sales and customer acquisitions firm in Los Angeles , is looking for an entry level Business Account Manager to join our team. This Business Account Manager role is an...Show more
    Last updated: 30+ days ago
    Account Manager Entertainment Practice

    Account Manager Entertainment Practice

    NFP • Simi Valley, CA, United States
    Full-time
    NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance.We are an organization of consultative advisors and problem solvers. We help companies and individuals aro...Show more
    Last updated: 2 days ago • Promoted
    Account Manager Entertainment Practice

    Account Manager Entertainment Practice

    National Financial Partners • Simi Valley, CA, United States
    Full-time
    NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance.We are an organization of consultative advisors and problem solvers. We help companies and individuals aro...Show more
    Last updated: 30+ days ago • Promoted
    Operations Manager

    Operations Manager

    Floor & Decor Holdings • Woodland Hills, CA, US
    Full-time
    This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sale...Show more
    Last updated: 30+ days ago • Promoted
    Business Account Manager- B2B

    Business Account Manager- B2B

    Stinger Management • Valencia, CA, US
    Full-time
    Stinger Management, a dynamic sales and customer acquisitions firm in Los Angeles, is looking for an entry level Business Account Manager to join our team. This Business Account Manager role is an e...Show more
    Last updated: 30+ days ago • Promoted
    Associate Manager

    Associate Manager

    Savers Value Village • Valencia, CA, US
    Full-time
    Who We Are : As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to cham...Show more
    Last updated: 30+ days ago • Promoted
    Program Manager III

    Program Manager III

    AeroVironment • Simi Valley, CA, US
    Permanent
    The Program Manager (PM) III is responsible for the execution of company programs including cost, schedule, and technical performance. The PM oversees program life-cycle and manages all activities n...Show more
    Last updated: 23 days ago • Promoted
    Account Director - Freelance (Remote)

    Account Director - Freelance (Remote)

    Coffee 'n Clothes • Calabasas, CA, United States
    Remote
    Full-time
    Coffee ‘n Clothes (CNC) is an experiential agency that blends culture, creativity, and commerce to create unforgettable brand experiences. We specialize in immersive activations, pop-ups, and brand ...Show more
    Last updated: 8 days ago • Promoted
    Business Account Manager- B2B

    Business Account Manager- B2B

    Stinger Management Inc • Simi Valley, CA, United States
    Full-time
    Stinger Management, a dynamic sales and customer acquisitions firm in Los Angeles, is looking for an entry level Business Account Manager to join our team. This Business Account Manager role is an e...Show more
    Last updated: 3 days ago • Promoted