Overview
We are looking for individuals who are self-motivated and energetic with strong customer service skills to join our team. The person in this role will guide customers through the application approval process, by answering questions, helping select a vehicle the customer can qualify for and finalizing the sale. The Customer Service / Sales Associate will maintain and cultivate customer relationships to obtain referrals and generate additional sales to achieve expected sales volume and other metrics necessary for the success of PLS Auto, Inc.
Responsibilities
Job Responsibilities :
- Provide the highest level of customer service to all current and future customers
- Educate customers about the PLS Auto Program
- Provide sales consulting by obtaining and verifying qualification information from potential customers at the dealership, through telephones and social media
- Grow the business by establishing and maintaining referral relationships with outside business partners including automobile sales people at other dealerships and other business people that interact with our customer base
- Understand and guide customers through the sales, underwriting and delivery process
- Prospect through telephones, social media, networking and other resources. Using tools available to track, maintain and cultivate potential customers to purchase vehicles
- Demonstrates automobiles by explaining characteristics, capabilities, features, and benefits; taking test drives and explaining the Warranty Program and contractual insurance requirements.
- Maintain relationships and provide superior customer service to existing clients, including educating customers about the Ride Refresh Program to help increase repeat and referral sales
Qualifications
Job Requirements :
Energetic, outgoing and personableSelf-motivated with a passion for customer serviceAble to comfortably communicate with all types of individualsAbility to think quickly, communicate effectively and mitigate objectionsWork hours as business needs dictate, including evening and weekend hoursHave a valid Driver’s License, good driving record, and the ability to drive different types of vehiclesHigh school diploma or equivalent GEDPhysical Requirements :
Able to stand and walk for several hours a dayAble to work outdoors in all weather conditions when necessaryBe able to stoop, kneel and bend over as required to show, and demonstrate a vehicleBe able to lift up to 25 poundsBenefits :
Benefits for eligible employees include medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available.
We strive to demonstrate our Core Values in all positions at PLS :
Communication
Customer FocusIntegrity and TrustTeamworkResults