Account Manager Specialty Commercial

PRIMARY PURPOSE :

The primary purpose of this role is to ensure that client and customer needs are thoroughly understood and met, fostering a positive and productive client-company relationship. Responsibilities include addressing client complaints, resolving service issues, processing service requests, and collaborating with other departments to deliver a seamless customer experience. The Account Manager must be adaptable and capable of managing a variety of tasks related to the Company's House clients and Agent-owned business. This role involves reviewing and gathering necessary information to evaluate and process new business, renewals, and change requests for Specialty and Commercial accounts. Additionally, the Account Manager identifies opportunities to expand coverage through account rounding where applicable, contributing to the overall growth and success of the business.

MINIMUM QUALIFICATION REQUIREMENTS

• High school diploma or equivalent preferred
• Three years of experience in Property and Casualty insurance.
• Experience with Commercial and Program business insurance, business line customization, and / or rate negotiation
• Producers license in Property and Casualty & Life and Health
• Proficiency in using computer systems and basic software applications, including Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Ability to effectively navigate email, manage spreadsheets, and create documents with attention to detail.
• Excellent problem solving and decision-making skills on business issues
• Excellent communication, organizational and time management skills
• Flexible; ability to work independently and under minimal supervision

ESSENTIAL FUNCTIONS :