Client Partnership Manager

Put our Clients First, AlwaysAs a Client Partnership Manager, you are more than an account manager-you are a strategic partner and trusted advisor to our clients. Your role is to deeply understand their business, provide tailored solutions, and ensure their branded uniform, apparel, & promotional items programs run seamlessly. You take a proactive approach, identifying challenges before they arise and delivering insights that help clients optimize their programs. Your expertise transforms uniform programs into effortless, cost-effective solutions that support business operations and enhance employee experience.Managing a $4M+ portfolio, you lead program execution across multiple locations, ensuring every client receives exceptional service, data-driven recommendations, and long-term value. You don't just react-you anticipate, strategize, and deliver results.If you thrive on building deep relationships, solving business challenges, and making a measurable impact, this is the role for you.What's in It for You?Competitive base pay + annual bonus ($115-130k OTE) for driving client success and strengthening partnerships.Ownership & autonomy to shape strategic client programs and drive meaningful results.A culture built on service, innovation, and

benefits, including medical, dental, and vision for you and your family.401(k) with company match to invest in your future.4-week sabbatical after 5 years, recognizing your

company that gives back - we donate 10% of annual profits to charity and offer paid volunteer time.6 weeks of paid parental leave, because family

You'll Drive Client SuccessBe a Strategic PartnerServe as the primary relationship lead, ensuring clients see us as a strategic partner, not just a vendor.Understand each client's business, industry, and challenges to provide tailored, value-driven solutions.Offer data-backed insights and innovative recommendations that enhance efficiency and long-term success.Strengthen Relationships & Maximize ValueLead regular business reviews, delivering performance insights and cost-saving opportunities.Customize uniform programs to align with client needs, ensuring the best product selection, pricing, and service.Maintain a strong in-person presence, engaging regularly with client leadership.Find opportunities to reduce costs for our clientsAnticipate Needs & Provide Proactive SolutionsIdentify risks before they become issues, ensuring smooth program execution.Keep communication clear, transparent, and proactive, reinforcing client confidence.Offer long-term, strategic solutions that drive measurable business impact.Champion the Client's Voice InternallyAdvocate for client needs across internal teams, ensuring alignment and execution.Leverage CRM (HubSpot) and project management tools (Monday.com) to track program success and drive continuous improvement.Keep a pulse on industry trends, ensuring our clients stay ahead of challenges and opportunities.What You'll BringProven track record in client relationship management, driving strategic growth and program success.4+ years of experience in B2B account management, customer success, or sales.Exceptional problem-solving skills with a proactive, client-first approach.Proficiency in CRM tools (HubSpot) and Excel (pivot tables, v-lookups) to analyze data and optimize performance.Excellent communication skills, ensuring seamless collaboration across teams and with clients.Ability to travel 30-50%, engaging with clients in person.Bachelor's degree in business, marketing, or a related field (preferred).Who We AreAt Image Solutions, we don't just provide uniforms-we help organizations strengthen their brand and enhance their employee experience through seamless, high-quality uniform programs.As a leader in the $23 billion branded apparel industry, we partner with businesses across industries to design and manage uniform solutions that make operations smoother and more efficient.What makes us different?Unmatched service - we go above and beyond for our clients.Data-driven insights - helping clients optimize costs and program efficiency.A commitment to giving back - we donate 10% of annual profits to charity and support employee volunteering.If you're passionate about helping clients succeed, we'd love to hear from you.