Head of Operations (Jacksonville)

Head of Operations

About the Company

Ambitious private equity firm specializing in vertical software business acquisitions

Industry

Internet

Type

Privately Held, Private Equity-backed

Founded

2015

Employees

1001-5000

Categories

• Information Technology & Services
• Software
• Publishers
• Information
• Publishing
• Computer Programming
• Professional Services
• Computers
• Consulting & Professional Services
• Technology

Specialties

About the Role

The Company is seeking a Head of Operations to lead the day-to-day business operations and ensure the efficient, high-quality delivery of services across various departments. This senior leadership role involves direct oversight of the Sales and Professional Services functions, building and managing the pipeline of implementation and custom software projects, and driving continuous improvement and operational discipline. The successful candidate will also be responsible for leading key business transformation efforts, modernizing systems and processes, and spearheading the introduction of AI-driven innovations. As a key member of the leadership team, the Head of Operations will engage with external stakeholders, including government leaders, to support business development and strengthen customer relationships.

Candidates for the Head of Operations position at the company should have 5-7 years' of experience in operations, professional services, or business management, preferably within a software or technology company. A minimum of 2 years' of people management experience is required, along with a strong background in financial management and a hands-on leadership style focused on process optimization and execution. The role demands a proven track record in managing cross-functional projects, driving strategic initiatives, and engaging with external clients or public-sector stakeholders. The ideal candidate will have a background that combines management consulting with in-house operational leadership, excellent communication skills, and a growth mindset committed to continuous learning and improvement.

Travel Percent

Less than 10%

Functions