Talent.com
Member Support Specialist
Member Support SpecialistMedical Guardian • Akron, OH, US
No longer accepting applications
Member Support Specialist

Member Support Specialist

Medical Guardian • Akron, OH, US
26 days ago
Job type
  • Permanent
Job description

Member Support Specialist

At Medical Guardian, we empower our members to live a life without limits. We do this by offering best-in-class service for members who own our medical alert devices. As a Member Support Specialist, you will play a critical role by working directly with our members and their loved ones. We guide them through product activations, troubleshooting, billing, and much more. We do this within a supportive and friendly team environment, which reflects Medical Guardian's award-winning company culture.

This role offers our members peace of mind, security, and confidence, and sometimes your work will save lives. Because of this, we take pride in helping to protect our members, and we are dedicated to the Medical Guardian mission. If this sounds like the right fit for you, please read on to learn more.

Compensation : $17 per hour

For this role :

  • We are seeking experienced member service professionals and those who are caring and compassionate to join our team.
  • Equipment is provided.
  • Permanent residency in one of the following states is required : AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, TN, WV, and TX only.
  • Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Start Date : MONDAY, December 15th

  • Paid Time Off available after 60 days. Please commit to perfect attendance during the first 60 days.
  • A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role.

    • Key Duties and Responsibilities :

  • Answer incoming telephone calls from members and / or caregivers needing assistance with their order, product, billing, and / or other account services.
  • Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
  • Maintain superior knowledge of Medical Guardian products, services, and billing practices to ensure that information communicated to the member is accurate and complete.
  • Perform account updates as needed and thoroughly document conversations to keep member records complete and current.
  • De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
  • Be a company brand ambassador, promoting the value of additional products and services during service calls.
  • This includes selling add-ons to existing members.
  • Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience.
  • Meet personal / team qualitative and quantitative performance objectives.
  • Perform other duties and responsibilities as assigned.
    • Create a job alert for this search

    Support Specialist • Akron, OH, US

    Related jobs
    Team Member

    Team Member

    Circle K Stores • Brook Park, Ohio, USA
    Full-time
    Store : 5878 Smith Rd Brook Park Ohio 44142.Customer Service Representative.We want you to join our team as a Customer Service Representative. If you have the desire to be challenged work in a fast-...Show more
    Last updated: 24 days ago • Promoted
    Team Member FT / PT Shifts W / Flexible Availability

    Team Member FT / PT Shifts W / Flexible Availability

    Circle K • Akron, OH, US
    Full-time +1
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Corporate Management Group • Cleveland, OH, US
    Full-time
    Quick Apply
    Rebol Team Member is a catch-all term at Rebol.They are responsible for taking our guests food and beverage orders, preparing coffee drinks, smoothies, milkshakes, and other misc.They are also resp...Show more
    Last updated: 30+ days ago
    Team Member

    Team Member

    Eatn Park Hospitality Group • Beachwood, OH, US
    Full-time
    Quick Apply
    The pay rate for this position is up to $15 / hour.While we are accepting all applicartions, we are looking for candidates to work 8 : 00AM to 5 : 00PM. Together! Apply to join our team at Hello Bistro ...Show more
    Last updated: 30+ days ago
    Patient Service Specialist

    Patient Service Specialist

    Ohio Staffing • Akron, OH, US
    Full-time
    Join Cleveland Clinic Akron General's Bath Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency ...Show more
    Last updated: 21 days ago • Promoted
    Team Member

    Team Member

    Carrols Corporation • Berlin, OH, US
    Full-time
    Quick Apply
    Carrols owns and operates more than 1,000 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-paced team that serves up th...Show more
    Last updated: 30+ days ago
    Patient Service Specialist

    Patient Service Specialist

    Cleveland Clinic • Akron, OH, US
    Full-time
    At Cleveland Clinic Health System, we believe in a better future for healthcare.And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the ...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Potbelly Corporate • Cleveland, Ohio, United States, 44135
    Full-time
    PAY TRANSPARENCY : earn between $13.Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment.We are where go...Show more
    Last updated: 10 days ago
    Medicare Member Services Representative

    Medicare Member Services Representative

    A-Line Staffing Solutions LLC • Akron, OH, US
    Full-time
    MEDICARE MEMBER SERVICES REPRESENTATIVE | DETAILS AND COMPENSATION : .Akron, OH 44305 – 100% On-site.Full-Time | Monday–Friday, 8 : 00 AM – 5 : 30 PM. MEDICARE MEMBER SERVICES REPRESENTATIVE | SUMMARY AND...Show more
    Last updated: 3 days ago • Promoted
    Store Team Member - #815

    Store Team Member - #815

    Sheetz • Massillon, OH, US
    Full-time
    Got high-energy and love to hustle? Come join the fast-paced, fun work atmosphere as a Store Team Member and make Sheetz happen! We call this role a 'team member' because that's what you're in for : ...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Tractor Supply • Akron, OH, US
    Full-time
    The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.Do you...Show more
    Last updated: 30+ days ago • Promoted
    Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time

    Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time

    Whole Foods • Cleveland, OH, US
    Part-time
    Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards.Performs all...Show more
    Last updated: 8 hours ago • Promoted • New!
    Intervention Specialist - Full-Time

    Intervention Specialist - Full-Time

    Therapy Source • Cleveland, OH, US
    Full-time
    Quick Apply
    As part of our mission to pave the way for children's success worldwide, Therapy Source is currently seeking full-time Intervention Specialists to provide in-person services for charter school stud...Show more
    Last updated: 30+ days ago
    Service Team

    Service Team

    Panda Restaurant Group • Massillon, OH, US
    Full-time
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...Show more
    Last updated: 30+ days ago
    Member Services Representative 1st Shift

    Member Services Representative 1st Shift

    Planet Fitness • Wadsworth, OH, US
    Full-time
    Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Tactical Team Specialist (Brooklyn Heights, OH)

    Customer Support Tactical Team Specialist (Brooklyn Heights, OH)

    UGI • Brooklyn Heights, OH, United States
    Full-time
    Customer Support Tactical Team Specialist (Brooklyn Heights, OH).Brooklyn Heights, OH, US, 44131.Company : AmeriGas Propane, Inc. When you work for AmeriGas, you become a part of something BIG! Found...Show more
    Last updated: 14 days ago • Promoted
    Team Members

    Team Members

    CrossAmerica Partners • Cleveland, Ohio, United States, 44135
    Full-time +1
    Mornings, Afternoon and Evening.CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels. With a geographic footprint across 34 states, we strive to be an i...Show more
    Last updated: 30+ days ago
    Hourly Team Member

    Hourly Team Member

    McAlister's Deli • Middleburg Heights, OH, US
    Full-time
    Our Hourly Team Member role can encompass a range of different responsibilities depending on your interest : .The food runner duties include : Delivers orders to guests in the dining room and ensures ...Show more
    Last updated: 30+ days ago