Customer Support Manager

A company is looking for a Customer Support Manager.

Key Responsibilities

Lead and motivate a team of remote customer support agents

Create schedules and manage coverage plans for the customer support team

Address customer inquiries and escalations in a timely and professional manner

Required Qualifications

Bachelor's degree preferred

At least 4 years in a people management role required

At least 4 years working in a customer support function required

Experience resolving customer issues via phone / email required

SaaS experience required