Practice Associate II - Medical Receptionist

Job Description

Job Description

Multiple job opportunities throughout Manhattan!!!

The Practice Associate II is responsible for ensuring an exceptional patient experience during patient arrival / departure as it relates to registration and appointment scheduling as well as other administrative inquiries ensuring timely services to the patients, their families, and providers. The Practice Associate is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Responsibilities :

• Greet patients and visitors.
• Register and collect all necessary information from patients for an efficient check-in process.
• Schedule patient appointments / follow up appointments & procedures.
• Review all schedules weekly to ensure accuracy.
• Responsible for insurance verification / authorizations prior to the patients' appointment Respond to financial information inquiries such as explanation of charges, out-of-network benefits, out-of-pocket expenses, and related activities.
• Collect all time-of-service and past-due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• Answer patient telephone calls promptly and attempt to resolve patient inquiries within the same phone call. Respond to patient portal messages and patient voicemails within 24 business hours.
• Ensure "warm transfer" of calls / that inquiries are routed to the correct party for resolution.
• Initiate registration of new patients in EPIC as needed; all demographics, insurance information, referral / copay requirements, and physician care team information.
• Provide cross coverage as directed by Supervisor / Manager.
• Assist with training and onboarding of new staff as directed.

Qualifications :

Company Description

At 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive, comprehensive Benefit package to eligible employees, including Healthcare and various other benefits, including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer, and we adhere to all requirements of all applicable federal, state, and local civil rights laws.