IT Support Specialist

What You'll Do

You will work compassionately with our customers on resolving their issues, including requests and break / fix tickets

You will collaborate with your team members to find effective solutions to complex problems, helping you to master valuable new skills

You will connect with our customers as you troubleshoot with them in person during your IT Support Desk staffing rotation

You will play a crucial role in the team’s success by participating in a ticket triage rotation to assign out incoming tickets

What We're Looking For :

You have at least 4 years of experience providing IT support in organizations with 500-2000 customers.

Proficient in using and troubleshooting Okta, Google Workspace, Slack, Zoom, macOS and Windows operating systems, iOS and Android mobile devices, and knowledge of MDM platforms such as Jamf and Google.

You have experience with Confluence, Jira, and Jamf or Munki.

We’ll be super impressed if you have experience in any of these :

Hands-on experience with Linux (particularly Ubuntu) operating systems.

Experience supporting AV equipment for global company events.

Work Hours :

This position will require you to be available during core business hours, in addition to on call hours.

This position will require you to work from the Denver office at least three days per week, from 9AM-5PM local time.

Work Location(s) & Travel Requirements :

This position is open to the following preferred office locations :

Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

The estimated salary range for this position is $111,000 to $138,750.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days.

Why Fastly?

We have a huge impact. Fastly is a small company with a big reach. Not only do have a tremendous user base, but we also support a growing number of. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.

We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful every day.

We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.