Middle Customer Experience Agent

Middle Customer Experience Agent

Skelar is a venture builder that constructs international product IT companies following the rules of global venture investment. Together with co-founders, we are assembling strong teams to launch product IT businesses and triumph in global markets.

Dressly is building a leader in the fashion industry, helping people find their style, feel confident, and boldly express themselves, and is already showing steady growth.

We are now expanding our in-house support and are looking for a Middle Customer Experience Agent.

Challenges you will face :

• Be the voice and face of Dressly for users, respond to customer inquiries via email and chats, and in the future, via phone calls.
• Work in a rotating schedule (including night shifts) and meet KPIs.
• Maintain the knowledge base in excellent condition - update, optimize, and create new materials that make complex things simple.
• Improve support processes : from small changes in macros to testing and launching new tools and flows.
• Dive deeper into the product than anyone else : quickly master all support flows, find weaknesses, and help make the service more convenient and efficient.

What is important for us :

Desirable but not mandatory :

What this opportunity offers you :

Besides businesses, we are developing the Skelar foundation a charitable foundation created by the company's employees. Within the initiative, we create and fund projects that help overcome the consequences of the war and rebuild Ukraine.

Skelar is an environment for self-realization for people who can create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue developing tech businesses, conquering global markets, and working for the victory of Ukraine.