T032 AWS Connect Specialist

Job Summary :

The AWS Connect Specialist will be responsible for the design implementation and maintenance of the AWS Connect cloud-based contact center. This role involves working closely with stakeholders to ensure optimal performance and alignment with business objectives including designing contact flows configuring Amazon Connect instances and developing chatbots. The specialist will also focus on metrics and reporting outbound campaigns system integration security compliance and troubleshooting.

Location : Washington District of Columbia United States

Responsibilities :

• Design document and implement contact flows using AWS Connect for optimal call routing.
• Develop and deploy chatbots and conversational AI for automated customer interactions.
• Configure and maintain Amazon Connect instances user profiles routing profiles and security profiles.
• Ensure all metrics required for KPI management are collected and available within AWS Connect.
• Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight.
• Set up and manage outbound voice campaigns and customer surveys using Amazon Connect.
• Design and implement integrations between AWS Connect and other systems using AWS Lambda and other AWS services.
• Collaborate with security staff to ensure AWS Connect complies with security controls.
• Identify and resolve technical issues related to the AWS Connect environment.

Required Skills & Certifications :

Preferred Skills & Certifications :

Special Considerations :

Scheduling :

Key Skills

Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS

Employment Type : Full Time

Experience : years

Vacancy : 1