Parts Research Specialist

Parts Research Specialist

Full-time TIS Location Olathe KS Pay $19-$21 / hour based on experience

Respond to moderately complex parts inquiries and technical questions from incoming calls from TVH Americas customers in a call center environment. Leverage recognition of parts research and mechanical aptitude and customer service experience to respond to customers in a timely and accurate manner.

YOUR ROLE AND RESPONSIBILITIES

Provide part numbers pricing product availability and moderately complex technical information for material handling and industrial equipment sweeper / scrubbers aerial lift equipment and light construction equipment to customers and employees verbally and / or via electronic communication

Leverage knowledge of technical publications and parts manuals online resources and in house computer parts programs to research and gather information for customers and employees

Respond to parts research requests in a fast paced / high volume call center

Leverage parts recognition experience and mechanical aptitude to meet customer expectations

Navigate and use the ERP system and other company databases and programs to ensure accurate and timely customer service

HOW TO SUCCEED

Must possess a minimum of 2 years customer service experience

Demonstrates proficient research and analytical skills with a minimum of 2 years related experience

Previous experience and / or willingness and interest to work in a call center environment

Demonstrates ability to problem solve and troubleshoot issues or technical questions of moderate complexity

Demonstrates mechanical aptitude and intermediate parts identification proficiency

BENEFITS

Youll be part of a people-centric culture where your well-being matters. Our comprehensive package offers standard benefits such as medical dental and vision plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ theres an on-site preschool restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer : Hybrid work schedule

Opportunities for professional development including access to LinkedIn Learning and many in-house / external training courses

On-site restaurant caf pre-school fitness / social area employee gardens and more.

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere where people are at the center. We value clarity mutual respect kindness and open communication. Our people are down-to-earth easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a global one stop shop for spare parts and accessories for forklift trucks industrial equipment and agricultural machinery.

Our 4600 colleagues are the strength heart and soul of TVH. We are a dynamic team where initiative and entrepreneurship are valued and innovation takes center stage.

Required Experience :

Unclear Seniority

Key Skills

Laboratory Experience,Spss,Data Collection,Genetics,R,Research Experience,Statistical Software,Cell Culture,Molecular Biology,Microscopy,Research Laboratory Experience,Western Blot

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 19 - 21