Program Specialist

JOB SUMMARY :

The Program Specialist supports the OEM Services Program Management Team in the facilitation, prioritization, and execution of assigned tasks and projects. Program Specialists work closely with the OEM Program Managers to assist in the coordination and facilitation of our OEM Program needs including, but not limited to client order processing, report generation, compliance and program requirement management, and assist in documentation. The Program Specialist will also assist the OEM Services group in knowledge gathering and distribution, scheduling, and event coordination.

PRIMARY DUTIES AND RESPONSIBILITES :

• Support the OEM Services Team in project coordination & execution
• Manage and organize a shared inbox that serves as a primary input for product-level orders and cancellations
• Ensure dealer-level requests are validated and documented in a centralized location in line with Program requirements
• Route dealership adds and cancels to appropriate internal teams per defined workflows ensuring efficient execution of sales opportunities or churn risks
• Establish a defined cadence for communicating with the Program Manager to ensure the OEM is aware of order status, opportunities or challenges with the processes
• Assist in required program daily, weekly and monthly deliverables
• Validating contractually required reports for clients as guided by the Program Managers
• Investigate and document billing discrepancies
• Support data hygiene efforts required to streamline departmental processes and identify efficiencies
• Assist in the coordination and scheduling of trainings, meetings, and events (as needed)

REQUIRED EDUCATION, KNOWLEDGE AND EXPERIENCE