Founding Account Manager

The Role

As Pulley's first Account Manager, you'll be in a quota-carrying role focused on driving retention, renewals, and growth within our key accounts. You'll manage our largest and longest-standing customers, acting as a trusted advisor while ensuring their continued success. This is a high-impact role where you'll map white space, uncover opportunities, and expand Pulley's footprint.

Own Account Growth & Retention : Manage relationships with Pulley's largest accounts, driving renewals, cross-sell, and upsell opportunities.

Build Account Strategy : Develop and execute structured account plans that align with customer priorities and expand Pulley's presence.

Engage Senior Stakeholders : Deliver clear, tailored pitches that connect Pulley's value to business needs.

Strengthen Customer Partnerships : Proactively monitor account health, adoption, and usage to maximize value and reduce risk.

Collaborate Cross-Functionally : Partner with SDRs, product, and support teams to improve customer experience and inform Pulley's roadmap.

Share Insights & Improve : Bring customer feedback to refine messaging, sales processes, and product development.

Hit Your Number : Consistently achieve growth targets with strong forecast accuracy.

Need to have :

4+ years in account management or quota-carrying sales, with a strong track record in expansion and renewals.

Consistent high performance, with proven experience managing complex accounts with multiple stakeholders.

Familiarity with sales methodologies (MEDDICC, BANT, Sandler, etc.).

Strong pipeline and forecast management skills; CRM proficiency (HubSpot, Salesforce, etc.).

Excellent communicator with strong writing, presentation, and interpersonal skills.

Highly organized, detail-oriented, and able to balance multiple priorities.

Team player with the hustle, curiosity, and flexibility needed to thrive in an early-stage environment.

Ability to quickly ramp on new industries and deliver trusted-advisor insights.

Nice to haves :

Has worked into construction or construction-adjacent industry.

Early stage startup experience.

Eager to work hybrid in Manhattan.