Database Project Coordinator- Full Time (Harrah's Ak-Chin Casino)

Job Title

Maintain department training and procedure manuals (excluding job-specific training). Coordinate responses to guest inquiries and interdepartmental requests. Investigate patron database accounts and update records for restricted patrons. Prepare and manage purchase and capital requisitions. Provide administrative and project support to Database Marketing, Advertising, and Design teams. Assist with direct mail and digital marketing tasks, including automated emails, batch redemptions, and offer setups. Proof all marketing materials (direct mail, emails, ads, artwork) for accuracy and brand consistency. Track and update project timelines in the Production Schedule; communicate status to manager. Collaborate with internal departments and external vendors (PR, advertising agency, print, and others) to ensure smooth project execution and alignment with brand standards. Recommend process improvements to enhance accuracy, speed, and accountability. Maintain confidentiality of sensitive data and adhere to company policies. Deliver exceptional guest service and support company service standards. Acts as a role model to other employees. Always presents self as a credit to Harrah's and encourages others to do the same. Responsible for other general and administrative tasks, as assigned by Direct Mail and Advertising Manager.

Qualifications

Associate's degree in Marketing, Communications, or related field (or equivalent experience). 12 years of experience in marketing coordination or administrative support. Strong written and verbal communication skills. Detail-oriented with excellent organizational abilities. Proficient in Microsoft Office Suite; experience with project management tools preferred. Ability to manage multiple projects and meet deadlines. Familiarity with marketing processes and creative workflows.

Skills

Project coordination and time management. Proofreading and quality assurance. Strong interpersonal and collaboration skills. Problem-solving and process improvement mindset.

Physical Demands and Work Environment

Ability to communicate effectively via phone and email in a fast-paced environment. Respond promptly to visual and auditory cues. Provide courteous, professional guest interactions and maintain a positive attitude. Collaborate effectively with team members and work independently when needed. Comfortable with extended periods of standing and walking; reasonable accommodations available. Proficient in English for communication and documentation. Ability to remain calm and make sound decisions under pressure. Comfortable working in environments with noise and where smoking is permitted. Flexible schedule availability, including evenings, weekends, and holidays. Ability to observe and recall details accurately for reporting purposes. Role may involve working both indoors and outdoors.

We operate in a 24 / 7 environment that continuously operates year-round and that is driven by the needs of our customers and guests. The nature of this role requires working a non-traditional schedule in order to successfully execute activities and programs and create a world-class experience for our guests.

Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).