Concentra Support Engineer II, Center Optimization

Overview

Concentra is recognized as the nations leading occupational health care company.

With more than 40 years of experience Concentra is dedicated to our mission to improve the health of Americas workforce one patient at a time. With a wide range of services and proactive approaches to care Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Support Engineer II Clinical Center Optimization will play a critical role in supporting our healthcare clinics by ensuring seamless IT performance before during and after technical fieldwork. The role requires a mix of site visits monitoring coordination troubleshooting and documentation to ensure stability and accountability across clinics IT environments. Possess strong skills in software maintenance and a deep understanding of clinical systems to optimize workflows and enhance user experiences. Pivotal in ensuring the functionality of clinical applications providing critical support to enhance operational efficiency.

Responsibilities

• Manage clinical application configurations
• Provide technical support to users
• Collaborate with technical teams to solve system issues
• Monitor and calculate system performance metrics
• Adhere to security and compliance protocol
• Point of contact for incident resolution
• Perform systems upgrades and maintenance
• Document support processes and solutions
• Identify areas for process improvement
• Possess clinical systems administration knowledge
• Provide user support in health applications
• Troubleshoot and resolve clinical systems issues
• Have a substantial understanding of regulatory compliance knowledge
• Lead integration of health technologies
• Experience with technical documentation skills October 09 2025
• Work and collaborate findings with clinical stakeholders
• Stong capacity of network knowledge
• Document baseline IT health reports per clinic (network device session data).
• Oversee On-Site / Vendor Work Oversight (remote or in person and / or perform tasks) Post-Visit Validation Ongoing Monitoring & Maintenance Documentation & Reporting.

Qualifications

Job-Related Skills / Competencies

Additional Data

Employee Benefits

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation if required.

Concentra is an Equal Opportunity Employerincluding disability / veterans

Key Skills

Automotive,Atl,Architectural Design,HAAD RN,Jboss,Accident Investigation

Employment Type : Unclear

Experience : years

Vacancy : 1