Senior Manager, Omnichannel Operations

At AstraZeneca we win through the science it is at the heart of our every success. Every decision is rooted in the limitless possibilities of what science can do. We push the boundaries of science to deliver life-changing medicines. This purpose underpins everything we do. It gives us a reason to come to work every day. It reminds us why we exist as a company. It helps us deliver benefits to patients and build new value for shareholders. It also sets the context for our employees activities and the roles of our teams partners and other collaborators. AstraZeneca has a dynamic environment that fosters collaboration and innovation. We attract top minds and we nurture and build top talent.

Are you ready to lead the charge in transforming how we deliver life-saving medicines to patients As a Senior Manager in Omnichannel Operations at AstraZeneca youll play a pivotal role in shaping the future of healthcare delivery within the Oncology Business Unit . Youll be responsible for developing executing and continuously improving omnichannel programs ensuring a seamless experience across all channels. This is your chance to drive innovation optimize workflows and collaborate with cross-functional teams to make a real impact.

Accountabilities :

Operations Management :

Accountable for on-time execution and delivery of omnichannel campaigns

Responsible for documenting campaigns in JIRA boards and gathering requirements for execution

L ead omnichannel operations ensuring optimal integration between various channels

Troubleshoot and resolve operational challenges in the omnichannel framework

Proactively seek and implement optimized orchestration and automation processes

Coordinate across Agile Release Train (ART) to align campaign timelines and communicate status and risk

Lead kick-off and assessment meetings with cross-functional partners

Align with C ustomer E ngagement B usiness P artner on project prioritization and timelines; independently lead backlog refinement PI planning and sprint planning meetings

Continuously assess and improve digital processes to enhance stakeholder experiences

Establish key performance indicators for digital platforms to guide operational improvements

Establish protocols for crisis management on digital platforms

Campaign Creation and Execution :

Use CRM platforms (e.g. Salesforce HubSpot Adobe) to design and implement automated campaigns

Set up A / B tests and optimize campaigns based on customer responses

Develop automated nurture campaigns to engage customers at various lifecycle stages

Oversee user experience and journey mapping to identify pain points and opportunities

Cross Functional Collaboration :

Collaborate deeply with cross-functional teams to ensure smooth daily operations

Work with stakeholders on requirements gathering and balancing delivery timelines

Serve as a central collaboration point across various teams to execute on Omnichannel strategy

Integrate feedback from external stakeholders to drive continuous improvements

Essential Skills / Experience :

Bachelors Degree

Basic understanding of marketing tactical plan s and execution

Experience / knowledge of marketing technology decision making and operating systems CDP CRM AEM

Proficiency in JIRA Kanban board

2-5 years of Marketing operations experience or other Marketing experience

Experience working in collaborative team settings and liaising between agencies and media naive teams

Experience working with campaigns targeting multiple customer groups

Exceptional communication skills including listening as well as explaining complex ideas and technologies

Independent self-starter with a plug-and-play attitude for collaboration

Able to work in fast-paced and evolving environment and navigate through ambiguity that can accompany evolution

Desirable Skills / Experience :

Experience in the pharmaceutical or another regulated industry

Comfortable working in a multinational corporate environment

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing -person working gives us the platform we need to connect work at pace and challenge perceptions . Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

The annual base pay for this position ranges from $151081-$226622. Base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and addition our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles) to receive a retirement contribution (hourly roles) and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program 401(k) plan; paid vacation and holidays; paid leaves; and health benefits including medical prescription drug dental and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department / team performance and market factors.

At AstraZeneca we are driven by the solutions we bring to the healthcare ecosystem. Our work is meaningful contributing to bending the global mortality curve. We thrive on energy and pace constantly thinking big to answer new challenges. With a winning mindset we empower our teams to innovate and experiment creating an environment where you can grow and develop into a future leader. Join us on this journey to shape the future of BioPharmaceuticals .

Ready to make an impact Apply now and be part of our transformative journey!

NOTE : Role is in Gaithersburg MD.

Date Posted

10-Nov-2025

Closing Date

23-Nov-2025

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and furtherance of that mission we welcome and consider applications from all qualified candidates regardless of their protected characteristics. If you have a disability or special need that requires accommodation please complete the corresponding section in the application form.

Required Experience :

Senior Manager

Key Skills

Employee Evaluation,Continuous Improvement,FDA Regulations,Management Experience,Process Improvement,Profit & Loss,Operations Management,Project Management,Strategic Planning,Leadership Experience,P&L Management,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 151081 - 226622