Relationship Manager

Relationship Manager

Fully remote direct hire $80-90k Position qualifies for commission that could bring total comp to $100k Position is fully remote (any US time zone acceptable)

Kelly is seeking a Relationship Manager to work with our Denver-based client, a rapidly growing technology company dedicated to innovating the world of employee benefits. This is an excellent opportunity to work for an award-winning organization that strongly believes in employee development! The Relationship Manager will play a key role in ensuring high client retention and satisfaction while expanding product utilization. This role will serve as a primary point of contact for clients, focusing on engagement, retention, and revenue growth.

Specifically, the Relationship Manager will :

Bring fresh ideas to the table

Collaborate with cross-functional teams

Consistently hit quarterly Big 3 goals

Maintain a net revenue retention rate above 99%

Manage assigned client accounts, ensuring proactive communication and relationship-building

Act as a trusted advocate by understanding client objectives, strategies, and key stakeholders

Identify and execute upselling and cross-selling opportunities

Develop and lead quality partnership reviews

Collaborate with internal teams to ensure exceptional service delivery

Demonstrate value to clients and guide them in navigating services

Manage contract renewals and ensure smooth plan year transitions

Address client concerns efficiently and ensure timely resolutions

Maintain a client Net Promoter Score (NPS) of 40 or higher

Qualifications :

Bachelor's degree or equivalent experience

3-5 years of experience as a relationship manager or in a similar role

Experience in pre-tax benefits, COBRA, benefits administration, wellness, tuition reimbursement, or related benefits

Ability to manage strategic benefits discussions

Proficiency with relationship management CRMs

Experience in facilitating collaborative workgroups and driving process improvements

Strong upsell and cross-sell abilities

Ability to work with technical processes and procedures

Problem-solving mindset with proactive initiative

Strong analytical skills to track client goals and drive improvements

Exceptional communication and interpersonal skills

Team player with a positive attitude and adaptability

Benefits :

Health, Dental, and Vision Insurance

Life and AD&D Insurance

Short-and long-term disability insurance

Maternity and Paternity Leave

401K with employer match

5-and 10-year sabbatical program

Employee Assistance Program (EAP)

Voluntary Benefits

Monthly Employer Contributions to Employee Account

Annual Learning and Development Funds

Generous Paid Time Off (PTO) Policy

Interviews are happening now! If qualified and interested, please apply to this posting ASAP or directly send your resume to SARP028@kellyservices.com.