Intake Supervisor

INTAKE SUPERVISOR

Certified Community Behavioral Health Clinic

Job Title : Intake Supervisor

Reports To : Program Manager

Status : Full Time; Exempt

Job Summary :

Key responsibilities include training and supervising intake staff monitoring the quality of intake assessments and ensuring compliance with relevant regulations and organizational policies. The supervisor also plays a crucial role in data collection and reporting identifying trends to enhance service delivery and participating in program development initiatives.

Primary Duties and Responsibilities :

• Supervise and support a team of intake specialists providing guidance training and performance evaluations.
• Foster a collaborative and positive work environment that encourages professional growth.
• Oversee the intake process ensuring timely and thorough assessments for individuals seeking services.
• Ensure that intake specialists conduct comprehensive screenings and interviews to gather relevant client information.
• Monitor compliance with regulatory standards and organizational policies during the intake process.
• Review and evaluate intake assessments for accuracy and completeness providing feedback for improvement.
• Work closely with clinical teams to ensure appropriate referrals and service connections for clients.
• Participate in case reviews and interdisciplinary meetings to discuss client needs and treatment options.
• Collect analyze and report data related to intake processes identifying trends and areas for improvement.
• Maintain accurate records and documentation in accordance with privacy regulations and best practices.
• Develop and implement training programs for new intake staff focusing on best practices and clinical knowledge.
• Stay updated on developments in behavioral health to provide relevant training and resources.
• Ensure clients receive a warm and welcoming experience during the intake process.
• Advocate for clients needs and help navigate barriers to accessing services.
• Contribute to the development and enhancement of protocols and programs to improve service delivery.
• Engage in community outreach to raise awareness of available behavioral health services.
• Address any immediate client crises or urgent needs that arise during the intake process.
• Provide support and guidance to staff in handling challenging situations effectively.
• Manage scheduling and workflow for the intake team to ensure efficient operations.
• Participate in strategic planning and program evaluation efforts to enhance overall service quality.
• This role requires strong leadership excellent communication skills and a commitment to fostering a compassionate and effective intake process in the behavioral health field.

Education Certificates Licenses Registrations :

Working Conditions :

Physical requirements :

Direct reports :

Therapist Case Managers

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator

Employment Type : Full Time

Experience : years

Vacancy : 1