Manager, Retention & Growth - CNBC Councils

Cnbc Manager, Retention & Growth

CNBC, the world leader in business news, is seeking a strategic, data-driven Manager, Retention & Growth to lead key initiatives supporting the growth, engagement, and long-term value of CNBC Councils. CNBC Councils are exclusive membership communities that unite leading C-level executives across industries. Through curated programming, industry insights, and high-impact events, Councils provide senior leaders with opportunities to engage, learn, and influence. This position will play a pivotal role in optimizing the member lifecycle, enhancing retention, developing scalable engagement processes, and driving pricing strategy across all Councils. The ideal candidate brings a blend of executive relationship excellence, customer-centric thinking, and commercial acumen to help shape the future of membership success at CNBC. The individual will collaborate cross-functionally with Engagement, Sales, Marketing, and Business Operations to ensure a best-in-class experience for members, while also contributing directly to revenue growth through retention initiatives and pricing strategy development.

What You'll Do

• Membership Retention & Growth Strategy
• Own and optimize the end-to-end renewal process, from pipeline forecasting and outreach strategy to negotiation and close, in collaboration with Engagement Managers and Sales.
• Assist with proactive member health tracking and engagement scoring to anticipate and mitigate churn risk.
• Guide ongoing analysis of renewal performance, member behavior trends, and ROI metrics to drive data-informed strategy adjustments.
• Serve as a secondary point of contact for high-priority member issue resolution, ensuring timely and effective support that drives satisfaction and loyalty.
• Pricing Insights & Analysis
• Contribute data and insights to inform membership pricing and renewal strategy, in partnership with Finance and Sales.
• Conduct regular competitive benchmarking and market research to inform pricing strategy and ensure alignment with member value.
• Provide detailed reporting and analysis on pricing performance, renewal impact, and revenue optimization opportunities.
• Member Experience Quality Assurance
• Oversee the execution and continuous improvement of onboarding and membership transfer programs to ensure a seamless and engaging start to the member journey.
• Manage internal audits of member directories to maintain data integrity and operational efficiency.
• Partner with team leads to align member communications with retention and upsell goals, including email campaigns and engagement collateral.

Hybrid : This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

What We'll Offer

Qualifications & Skills

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range : $90,000-$130,000 (Bonus Eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and / or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com. Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.