Shift Manager

Shift Manager

Symbotic is looking for a Shift Manager to lead the daily activities of the site operations team focused on day-to-day activity, safety, and quality. Our Shift Manager will be a key partner and leader at our customer's site.

The Shift Manager reports to the Automation General Manager and is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic's robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety, and system performance.

What you'll do :

• Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers' processes and procedures are met daily.
• Manage a team of hourly and salaried employees to support the customers' hours of operations.
• As the system operates at various levels, execute standard operating procedures to drive performance enhancements, adjusting to changing business conditions as required.
• Ensures proper staffing of all functions for the established operating pattern, training and development of employees, setting goals and objectives. This includes evaluating performance by preparing performance reviews.
• Coach the team to respond effectively to issues / problems in the system. Develop standards, processes, procedures, and documentation for dealing with specific problems.
• Train and enhance the performance of the team members. Regularly assess the performance of team members. Train and motivate employees to exceed customer expectations.
• Communicate regularly with the local customer management team as well as the teams at Symbotic headquarters.
• Monitor system performance, report on trends of problems and present solutions.
• Monitor and provide defined KPI reporting based on contractual agreements.
• Conduct accident investigation per company guidelines and use judgment and discretion to make findings and document them.
• Other duties as assigned.

What you'll need :

Our environment :