Remote Care Coordinator - MUST be able to work CST timeframeA-Line Staffing Solutions • Dallas, TX, US

No longer accepting applications

Remote Care Coordinator - MUST be able to work CST timeframe

A-Line Staffing Solutions • Dallas, TX, US

28 days ago

Job type

Full-time

Remote

Job description

Job Description

Title : Care Coordinator
Location : 100% Remote (U.S. residents only)

Schedule : Must be available to work any 8-hour shift between 7 : 00 AM – 7 : 00 PM CST.

Training : 8 : 00 AM – 5 : 00 PM CST, Monday–Friday, for the first 4–6 weeks (virtual attendance is mandatory).

About the Role

As a Care Coordinator, you will play a key role in supporting patients through their treatment journey. You will help streamline access to specialty therapies, resolve patient questions, and ensure a positive, empathetic experience while working within a high-volume, fast-paced environment.

Responsibilities

Accurately enter referrals and applications into the customer relationship management platform.

Resolve patient questions and concerns related to their treatment journey.

Document clear, detailed, and accurate information while engaging with patients via phone.

Place outbound follow-up and confirmation calls to patients.

Provide empathetic, supportive communication while educating patients during calls.

Interact with referral sources, including healthcare providers, to process new applicants.

Manage patient accounts from initial contact through final approval or denial.

Adhere to company quality standards and attendance policies.

Skills & Qualifications

High School diploma required.

2–4 years of customer-facing experience (call center, healthcare, or related field preferred).

Knowledge of insurance billing or pharmacy operations a plus.

Ability to type at least 40 WPM and transcribe accurate notes while on calls.

Strong proficiency with Microsoft Office and video conferencing tools (Teams, Zoom).

Excellent verbal and written communication skills with a professional, empathetic, and patient-centric approach.

Ability to multitask, manage time effectively, and work independently in a production-driven environment.

Strong attention to detail and documentation accuracy.

Must be comfortable working via video conferencing as required by leadership.

Remote Work Requirements

Dedicated, private, distraction-free workspace.

High-speed, hardwired internet connection required (DSL, Cable, or Fiber only) :

Download : 15 Mbps minimum

Upload : 5 Mbps minimum

Ping : Maximum 30 ms

Dial-up, satellite, Wi-Fi only, or cellular connections are not acceptable .

Must use a surge protector with network line protection for company-issued equipment.

Employer provides computer, technology, and equipment; candidate must provide internet service.

If you are interested, please contact Chin Yang at A-Line Staffing.

586-323-4194 | cyang@alinestaffing.com

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Remote Care Coordinator • Dallas, TX, US

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