Legal Case Support Specialist

Description : To serve as principal representative to research, document and support legal cases that impact the business unit. Oversee security / legal responses involving complex cases and escalated situations to ensure effective and optimum resolution.

Responsibilities :

• Serve as primary liaison to the Office of General Counsel for legal matters involving consumer lending issues
• Investigate and respond to CFPB and BBB complaints
• Research and analyze claims / related actions; resolve issues
• Identify and address compliance issues; update guidelines and procedures to minimize risk
• Research potential legal issues using existing system of record
• Request information and documentation from other business units to clarify details or resolve cases within mandated time and regulations
• Summarize depositions and other related legal proceedings; conduct investigations and statistical / documentary research
• Prepare written legal summaries, analyses and legal documents
• Serve as contact point for escalated legal situations
• Inform attorneys of applicable and specific legal matters and the impact on the organization
• Identify areas of improvement; determine solutions; implement enhancements / changes to improve operations, standards and results
• Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance with internal and external regulations
• Serve on teams and task groups for projects / initiatives within the business unit & / or across the organization
• Review and research high profile member complaints as well as sensitive and confidential personnel issues and responses
• Collaborate with training team to ensure procedural guidelines are conveyed accurately and consistently followed
• Perform other related duties as assigned or appropriate

Qualifications :