Client Success Manager

Job Title

HaloMD

Who We Are :

HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.

Job Summary :

The Client Success Manager must have an in-depth understanding of revenue cycle management (RCM), with historical experience across multiple care settings, including Emergency Rooms (ER), Ambulatory Surgery Centers (ASC), and Hospitals. This ensures a well-rounded understanding of the diverse areas we touch and the ability to effectively support our clients.

The role requires strong data analytics knowledge, critical thinking skills to analyze processes, and a keen eye for identifying problems while presenting long-term solutions. In addition, exceptional customer service and communication skills are essential when engaging with physician customers and stakeholders.

This position requires a professional individual with a proven track record of demonstrated leadership. The ideal candidate must be able to prioritize job responsibilities and demands, execute contractual agreements, and provide day-to-day management and operational support of management services. Finally, a Client Success Manager must be flexible, proactive, and disciplined to work both independently and as part of a team in a remote environment.

Responsibilities

Essential Job Duties and Responsibilities :

• Lead client experience strategies and initiatives across departments
• Manage and support cross-functional teams to improve customer engagement
• Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement
• Collaborate with internal teams to address issues and implement innovative solutions
• Utilize client experience tools and platforms to streamline communication and monitor satisfaction
• Ensure compliance with relevant healthcare policies, including the Federal No Surprises Act
• Develop and maintain strong relationships with clients and stakeholders
• Present findings and recommendations to leadership with a focus on continuous improvement

Qualifications

Perks & Benefits :

What's Next?

If you're ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard. #IND123