Shift Leader

Shift Leader Job Profile

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

Summary :

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand and franchisee standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrate successes and providing timely feedback.

Responsibilities Include but are not limited to :

Team Environment

• Arrive in a timely manner to be ready in position at the start of scheduled shift.
• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Communicate shift priorities, goals and results with team members.
• Support training of Crew Members as directed by Restaurant Manager or Assistant Manager.
• Provide coaching and feedback to team members
• Communicate goals and hold team members accountable for performance.

Operational Excellence

Profitability

Qualifications : Skills

Required Competencies :

Appearance

Guest Focus

Product / ingredient temperatures

Maximize efficiency through team service

Talking to guests, getting feedback

Eye contact

Utilization of cleaning and maintenance systems

Passion for Results

Problem Solving and Decision Making

Interpersonal Relationships & Influence

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