Call Center Dispatch

Job Description

Job Description

Description : About Bizzell US :

Bizzell US (Bizzell) is a HUBZone-certified consulting, strategy, investment, and technology firm that designs innovative solutions to help build healthy, secure, connected, and sustainable communities in our nation and around the world. Bizzell leverages the combined experience of our diverse subject matter experts to develop data-driven, research-informed answers to the world’s most complex challenges – ensuring our clients achieve their vision and goals through innovative solutions.

Bizzell’s multiple-disciplinary team of experts provides decades of quality technical and subject matter expertise across multiple areas, including health solutions, workforce innovation, global programs, managed services, and facilities management. Our expert staff and consultants successfully engage with Federal, state, local, and international governments to help them leverage their data to improve outcomes for the lives of residents. We accomplish this goal by working directly with our clients and assisting them with problem-solving solutions.

Bizzell provides customized, professional, and technical solutions and has a platform at the forefront of Facilities Maintenance and Operations (M&O), merging advanced technology with strategic consulting to revolutionize facility management. Our commitment to excellence is evidenced through our comprehensive M&O services, ensuring that your facilities are efficient, reliable, and pioneering in sustainability and security. Catering to a broad spectrum of clients in both the government and private sectors, Bizzell provides comprehensive services and specializes in managing large-scale operations and fostering connected communities, as demonstrated by our successful oversight of federal facilities across various states.

Bizzell's core values—excellence, Integrity, Service, Innovation, Professional Development, People First, Diversity, and Collaboration—drive us to exceed expectations and provide a proactive, innovative approach to facility maintenance.

Please note : This job posting is part of a contract bid opportunity and is intended to identify potential candidates for inclusion in our proposal to a client. This is not an immediate job opening. Employment is contingent upon the award of the contract.

Job Summary :

Bizzell US seeks an experienced Call Center Dispatcher to join our Facilities Maintenance and Management team at NASA AMES.

Job Responsibilities :

Check all work orders for proper addressing, labor hours charged, and all numbers, dates, etc.,

Schedule the calls along with all previously scheduled work.

Dispatch techs on previously scheduled maintenance and service calls.

Verify times and job status (complete, open). Create a job number and job file. Dispatch both emergency and scheduled work.

Order filters for monthly maintenance as needed for the technician.

Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.

Assist new technicians in employment policies and procedures related to dispatch.

Assist other dispatchers by handling phone / radio overflow when necessary. Cover during lunchtime and sick and / or vacation leave.

If a technician is injured or has an accident, have the employee notify Human Resources immediately and reschedule workflow as needed.

Take problem / complaint calls and handle them appropriately or direct them to the Branch Manager.

Take calls for billing / invoice questions and direct them to the proper personnel.

Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.

Keep a tracking sheet for the dates of requests and receipt of reports.

Maintain certified payroll report files for each job.

Requirements :

Job Requirements : High School Diploma or equivalent a plus.

Previous HVAC industry experience a plus

1+ years of customer service background required

General computer skills, including Microsoft Word and Excel

Physical Requirements :

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 30 pounds at a time.

This position description should not be construed to imply that these requirements are the exclusive standards of the position or that they will be the sole basis for any subsequent employee evaluations.

Benefits

Bizzell offers a wide range of benefits, including career development opportunities, short—and long-term disability and life insurance, and a 401(k) program with an employer match of up to 3%.

• Relocation Assistance Provided
• Medical, Dental, and Vision Benefits
• FSA & HSA (Medical, Dependent Care, Commuter)
• Company paid Basic Life, Short- and Long-term Disability
• Guardian and AFLAC Supplemental Insurance
• Legal and Identity Theft Plans
• 401(k) Retirement Plan with Employer Match
• Vacation and Sick Leave
• Paid Holidays

Equal Opportunity

Bizzell is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, union status and / or beliefs, or any other characteristic protected by federal, state, or local law.