Talent.com
Regional Device Support Specialist - Los Angeles
Regional Device Support Specialist - Los AngelesNovocure • Portsmouth, NH, United States
Regional Device Support Specialist - Los Angeles

Regional Device Support Specialist - Los Angeles

Novocure • Portsmouth, NH, United States
11 days ago
Job type
  • Full-time
Job description

Description : JOB SUMMARY :

The Regional Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.

Candidates for this role should live around the Los Angeles / LAX Airport Area

The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Support and honor our "Patient Forward" mission by ensuring patients are at the center of every interaction; providing compassionate, high-quality care and service
  • Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include :

Educate patients on TTFields therapy and initiating treatment

  • Provide ongoing enhanced training sessions for patients and caregivers
  • Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
  • Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
  • To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
  • Demonstrate empathy and understanding when interacting with patients and their caregivers
  • Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
  • Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
  • Manage responsibilities and workload independently within your designated regional territory
  • Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support
  • Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
  • Manage administrative tasks in a timely and efficient manner, including but not limited to :
  • Documentation in customer relationship management (CRM) system

  • Expense reporting
  • Equipment inventory management
  • Ongoing trainings, assessments, and other regulatory tasks
  • Regular travel by vehicle and air to support patient care and service needs
  • Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
  • Adapt to frequently changing business needs and schedules to ensure seamless patient support
  • QUALIFICATIONS / KNOWLEDGE :

  • Minimum Requirement :
  • Associate's degree with 2 to 3 years' relevant professional experience

    OR

  • Bachelor's degree with 1 to 2 years' relevant professional experience
  • Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
  • Experience working in a for-profit environment preferred
  • Strong emotional intelligence and situational awareness
  • Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
  • Must possess a valid driver's license
  • Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
  • Commercial air travel required, with potential travel outside of the assigned territory
  • Primary residence must be within assigned territory
  • Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
  • Assigned territory subject to change based upon business need
  • Attendance at company meetings, both within and outside of the assigned territory, is required
  • OTHER :

  • Ability to lift up to 50 pounds
  • Ability to drive long distances
  • Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

    Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email NovocureRecruitingEEO@novocure.com

    ABOUT NOVOCURE : Our vision

    Patient-forward : aspiring to make a difference in cancer.

    Our patient-forward mission

    Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

    Our patient-forward values

  • innovation
  • focus
  • drive
  • courage
  • trust
  • empathy
  • #LI-RJ1

    Create a job alert for this search

    Regional Support Specialist • Portsmouth, NH, United States

    Related jobs
    Patient Service Specialist-Primary Care Family and Internal Medicine

    Patient Service Specialist-Primary Care Family and Internal Medicine

    MaineHealth • Kennebunk, ME, United States
    Part-time
    Clerical / Administrative Support.For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions.Please note this bonu...Show more
    Last updated: 14 days ago • Promoted
    Remote Paid Research Specialist (Hiring Immediately)

    Remote Paid Research Specialist (Hiring Immediately)

    Maxion Research • Sanford, Maine, US
    Remote
    Part-time
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...Show more
    Last updated: 30+ days ago • Promoted
    Travel CT Tech in Sanford, Maine - $9188 / month

    Travel CT Tech in Sanford, Maine - $9188 / month

    Vetted Health • Sanford, ME, United States
    Temporary
    Job Opportunity : CT Tech\n\nPosition Details\nSpecialty : CT Tech\nLocation : Sanford, Maine\nFacility : Atlas MedStaff\nEmployment Type : Temporary\nContract Length : 13 weeks\n\nJob Description\nProvi...Show more
    Last updated: 5 days ago • Promoted
    Seasonal Support Driver

    Seasonal Support Driver

    United Parcel Service • TOWN OF ROCKPORT, MA, United States
    Part-time +1
    Deliver from the comfort of your own vehicle!.As a seasonal support driver (SSD), you’ll deliver packages to communities and businesses from your personal vehicle. This is a friendly, physically act...Show more
    Last updated: 14 days ago • Promoted
    CDL-A Regional Driver – Flexible Home Time

    CDL-A Regional Driver – Flexible Home Time

    Penn Tank Lines • York Village, ME, US
    Full-time +1
    REGIONAL FLATBED DRIVERS NOW UNDER NEW MANAGEMENT BIG CHANGES, BETTER OPPORTUNITIES!.With fresh leadership and a renewed commitment to driver satisfaction, were raising the bar on what it means to...Show more
    Last updated: 8 days ago • Promoted
    Physical Therapist - Journey Traveler

    Physical Therapist - Journey Traveler

    Powerback Rehabilitation • Kennebunk, ME, United States
    Full-time
    POSITION SUMMARY : The Physical Therapist - Journey Traveler must be able to travel nationwide for 13 week assignments.This position provides flexibility to travel the country and work in various se...Show more
    Last updated: 30+ days ago • Promoted
    Work & Community Support Specialist

    Work & Community Support Specialist

    Work Opportunities Unlimited • Portsmouth, NH, United States
    Part-time
    Work Opportunities Unlimited (WOU) is an employee-owned (ESOP) business that has been helping people with diverse skills and abilities find meaningful employment since 1982.You can be part of our r...Show more
    Last updated: 24 days ago • Promoted
    Regional Device Support Specialist - Los Angeles

    Regional Device Support Specialist - Los Angeles

    Novocure Inc • Portsmouth, NH, United States
    Full-time
    Device Support Specialist (DSS).Tumor Treating Fields (TTFields).The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into d...Show more
    Last updated: 17 days ago • Promoted
    Physical Therapist

    Physical Therapist

    Fox Rehabilitation • Kennebunk, ME, USA
    Full-time +1
    Our team is growing, and we're looking for top-caliber Physical Therapists to join us in Kennebunk and Wells, ME!.Pioneer of Geriatric House Calls™ to older adults in their communities.Provide phys...Show more
    Last updated: 30+ days ago • Promoted
    Behavior Support Specialist

    Behavior Support Specialist

    The Stepping Stones Group, LLC • South Berwick, ME, United States
    Full-time
    School-Based ABA Behavior Technician (BT).Full-Time School-Based Position | South Berwick, Maine.Community Autism Services, a division of The Stepping Stones Group, is hiring immediately for ABA Be...Show more
    Last updated: 3 days ago • Promoted
    Seasonal Support Driver

    Seasonal Support Driver

    Massachusetts Staffing • Manchester, MA, US
    Part-time +1
    As a seasonal support driver (SSD), you'll deliver packages to communities and businesses in the comfort of your own vehicle. This is a friendly, physically active role, so you'll need to enjoy fast...Show more
    Last updated: 8 days ago • Promoted
    Dentist

    Dentist

    York County Community Action Plan • Springvale, ME, United States
    Part-time
    A Division of York County Community Action Corp.Nasson Health Care is a Federally Qualified Health Center with clinical sites in Springvale and Biddeford, Maine. We serve York County and neighboring...Show more
    Last updated: 30+ days ago • Promoted
    Device Support Specialist (Pittsburgh)

    Device Support Specialist (Pittsburgh)

    Novocure • Portsmouth, NH, United States
    Full-time
    Device Support Specialist (DSS).Tumor Treating Fields (TTFields).The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into d...Show more
    Last updated: 12 hours ago • Promoted • New!
    Travel Physical Therapist - $2,500 per week

    Travel Physical Therapist - $2,500 per week

    CompHealth Inc. • Sanford, ME, United States
    Permanent
    Physical Therapist for a travel job in Sanford, Maine.Job Description & Requirements.Some locum assignments can be as short as a day, others, years. Some are far from home, others are local.Whatever...Show more
    Last updated: 6 days ago • Promoted
    Therapist / Physical Therapy / Maine / PT - SNF - KENNEBUNK, ME Job

    Therapist / Physical Therapy / Maine / PT - SNF - KENNEBUNK, ME Job

    Aureus Medical Group • Kennebunk, ME, US
    Full-time
    Physical Therapist needed for skilled nursing facility in Kennebunk, ME13 weeks40 guaranteed hours per weekMust have SNF experienceMust be COVID Vaccinated no exemptions or declinations acceptedGre...Show more
    Last updated: 30+ days ago • Promoted
    Travel Outpatient Physical Therapist - $1,854 per week

    Travel Outpatient Physical Therapist - $1,854 per week

    AMN Healthcare Allied • WELLS, ME, United States
    Full-time +1
    AMN Healthcare Allied is seeking a travel Outpatient Physical Therapist for a travel job in WELLS, Maine.Job Description & Requirements. Job Description & Requirements.Physical Therapist - Outpatien...Show more
    Last updated: 24 days ago • Promoted
    Perm Director of Rehab

    Perm Director of Rehab

    SOMERSET STAFFING • Kennebunk, Maine, USA
    Full-time
    Salary Placement fee Salary range : 33-50 depending on discipline 40 hours M-F Weekend rotation Cannot take new RiverRidge Center offers specialized Post-Acute Brain Injury and Stroke Rehabilitation...Show more
    Last updated: 20 days ago • Promoted
    Travel CT Tech - $2,076 per week in York, ME

    Travel CT Tech - $2,076 per week in York, ME

    Windsor Healthcare Recruitment Group, Inc. • York, ME, United States
    Full-time
    We are looking for a candidate who provides excellent patient care and high quality exams.We are looking for someone who brings out the best in others and adds value to our team.Fluency in the foll...Show more
    Last updated: 24 days ago • Promoted