Market Credit & Collection Team Lead

Position Purpose :

This role will lead and manage a team of Credit Analysts supporting one of the broadline or specialty regional markets or National Segment. This role will work closely with one of the Market Credit Managers to support ongoing operations and the markets credit portfolio. If issues are identified, the team lead will be responsible for escalations and helping to resolving those issues. The Team Lead with work effectively and efficiently with the sites, regions and SBS operations team to develop an action plan to mitigate the issue or risk. Assist key stakeholders to ensure key milestones and quality standards are met. Participates in weekly and / or monthly calls with their sites, regions and teams to ensure alignment.

Primary Responsibilities :

Drive Process Standardization, Data Standards and Work transition

Manage both Credit terms and Collections related escalations.

Notifies OPCO management and sales where problematic situations or change in terms is required

Responsible for managing the workflow and day to day operations for teams of the Analysts.

Assist in training and onboarding on new employees of the market credit teams.

Terms Requests / Other SRs

Running multiple reports to "fix" issues (Analyst not aligned)

Reactiveness to tech issues

Report Building (Proactive and Reactive)

LSR tasks- prepping accounts / pulling info when they can't

Salesforce training / issues

EDI issues (national accounts)

Sysco Pay training for sales, credit analysts.

Calls from customers concerning Sysco Pay.

Other Sysco Platforms-Training, help, trouble shooting

Bankruptcies- Prepping data, responding to attorneys

Follow up with 3rd party. Complete forms for court, settlement agreements

UCC filings- extensions / removing / equipment placements

Account Recons- COA / CKO- figuring out payments, entering disputes, refunds (vendor set up process), misapplied payments, clean up from system failures.

Follow up to open JIRA, SCAR tickets.

Calls with Global to research and find solutions to issues.

Portfolio management- National TL

Special Projects

Customer Support, Leadership,

Manages the credit portfolio within stated goals and objectives and oversees overall quality of the portfolio

Analyzes and determines ways to minimizing risk of the portfolio (for repayment)

Approving and back-up support for credit requests and miscellaneous billing requests.

Provides other credit and collections related consulting support and thought leadership.

Identifies employee development needs and provides coaching as necessary.

Mentoring analysts- Helping them manage stress levels / work-life balance

OPCO leadership Meetings (Credit Comm, Calls with CFOS. Etc)

Meetings for Cash Application, Global, Team meetings.

Proactive Learning

Ability to work in fast paced teams and understand downstream impact to financials to articulate to all stakeholders

Complete various assigned SIU courses to improve knowledge.

Continuous Improvement & Enable Organizational Alignment

Collaborates with Market Credit Managers and other SBS credit departments to ensure credit management services are provided timely and within desired Sysco credit guidelines

Works closely with the Market Credit Manager to ensure customer service and responsiveness requirements.

Performs people management activities, including interviewing, development, discipline, performance reviews and terminations for team.

Mentoring analysts-coaching, just being there to talk 1 : 1 Meetings

Reactiveness to tech issues- (Pay, CORA, etc)

Sounding board for sales and helping them navigate thru systems.

New Customer Onboarding Support

New Account set-up escalations

Time sensitive situations

Technical escalations (Concierge, Cross OPCO, LCC and CMU scenarios)

Training the sales team (how to / where-resending apps, duplicate apps, app status)

Calls from customer to help to complete apps- troubleshoot tax issues, reset passwords

Education Required :

• Bachelor's Degree or equivalent experience

Experience Required :

Technical Skills and Abilities :

Strong knowledge of credit and collections policies and processes.

Ability to effectively resolve issues in a timely manner

Strong financial and credit analysis skills including credit scoring, credit exposure, and credit risk

Demonstrates strong leadership and communication skills

Ability to effectively communicate compliance standards

Proficiency with Microsoft Office and specialized accounting / finance software ERP Systems (e.g,Workday)

Ability to collaborate and work cross functions within Sysco and with GPOs

Physical Demands :

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

AFFIRMATIVE ACTION STATEMENT :

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.