Senior Manager, Logistics & Global Control Tower (North America, EMEA)

Senior Manager, Logistics & Global Control Tower

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that. Our technology helped people put a man on the moon. We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world's biggest companies and public cloud, Western Digital is fueling a brighter, smarter future. Binge-watch any shows, use social media or shop online lately? You'll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That's us, too. We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital, G-Technology, SanDisk and WD brands. Today's exceptional challenges require your unique skills. It's You & Western Digital. Together, we're the next BIG thing in data.

The Senior Manager, Logistics & Global Control Tower is a strategic leader responsible for orchestrating end-to-end logistics operations and overseeing regional control towers across North America, Europe, the Middle East, and Africa. Acting as the "air-traffic controller" of the supply chain, this role leverages advanced visibility platforms, foundation systems, predictive analytics, and a 24 / 7 follow-the-sun approach to anticipate disruptions, minimize delays, and optimize cost and service levels. The position drives operational excellence, digital transformation, and continuous improvement, leading a geographically distributed team to deliver resilient, efficient, and customer-centric logistics solutions.

Key Responsibilities

• Control Tower Leadership & End-to-End Visibility
• Lead and continuously improve the Global Logistics Control Tower, ensuring real-time supply chain visibility and proactive management across North America, Europe, the Middle East, and Africa.
• Orchestrate daily operations : Oversee real-time monitoring, exception management, escalation protocols, and recovery planning for NA & EMEA regions.
• Own and present supply chain performance metrics to drive actionable insights and executive decision-making.
• Drive risk mitigation : Use predictive analytics, orchestration tools, AI-driven forecasting, and real-time data to anticipate and resolve disruptions.
• Collaborate cross-functionally with procurement, demand planning, customer operations, warranty operations, trade compliance, other control tower leaders, and carriers / 3PLs to resolve issues and optimize service levels.
• Lead root-cause analysis for major disruptions and implement corrective / preventive actions with internal and external stakeholders.
• Champion continuous improvement : Advance process automation, refine playbooks, and integrate new technologies and data sources.
• Develop and mentor a diverse team of control tower analysts across multiple regions and time zones.
• Manage vendor relationships and drive enhancements to visibility platforms and control tower capabilities.
• Support strategic initiatives : Enable network design, scenario modeling, improvement initiatives, and operational readiness for peak seasons.
• Digital Transformation & Technology Leadership
• Champion the adoption and integration of cutting-edge logistics technologies, including :
• Real-time transport visibility platforms (e.g., FourKites, Project44, etc)
• Warehouse and transport management systems (WMS / TMS)
• Robotics, IoT, and automation
• Predictive analytics and AI / ML optimization engines
• Cloud-based logistics platforms and digital twins
• Drive digitalization initiatives with the Logistics Center of Excellence to enhance data quality, usability, and decision-making speed.
• Oversee the implementation and utilization of IoT sensors and advanced analytics for real-time monitoring, risk mitigation, and process automation.
• Operational Excellence
• Develop and execute logistics strategies aligned with global and regional objectives, focusing on Lean, Six Sigma, and continuous improvement methodologies.
• Establish and monitor KPIs for transportation, warehousing, customs, and cost, using advanced dashboarding and data visualization tools.
• Lead resilience planning, risk assessment, and mitigation strategies to ensure supply chain continuity and adaptability across all regions.
• Change Management & Agility
• Leading change initiatives to drive technology adoption, cultural transformation, and process innovation across diverse teams.
• Demonstrating agility in responding to regional disruptions, regulatory changes, and evolving customer needs.
• Collaborative Leadership & Stakeholder Engagement
• Foster collaboration and trust among cross-functional, cross-regional teams and stakeholders, promoting open communication and the sharing of best practices to ensure alignment and customer satisfaction.
• Serve as the primary interface for logistics functions and internal stakeholders across all regions.
• AI-Driven Process Optimization & Data-Driven Decision Making
• Integrate AI and machine learning to optimize demand forecasting, routing, inventory, and predictive maintenance.
• Promote a data-driven culture, empowering teams to use analytics for operational decisions, transparency, and continuous improvement through shared KPIs and dashboards.
• Team Leadership & Talent Development
• Build and mentor a high-performing, digitally fluent logistics and control tower team; promote upskilling in AI, automation, and data literacy.
• Design and implement formal skills needs analysis, talent marketplaces, and cross-functional recruiting strategies to future-proof the organization.
• Compliance & Sustainability
• Ensure audit readiness, regulatory compliance, and adherence to global standards in all logistics operations.
• Champion sustainability initiatives, including carbon footprint reduction, green logistics practices, and responsible resource management.

Qualifications

Preferred Skills

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion, sex, gender, age, national origin, sexual orientation, medical condition, marital status, physical disability, mental disability, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights : Workplace Discrimination is Illegal" poster. Our pay transparency policy is available here. Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and