Talent.com
Customer Service Represenative
Customer Service RepresenativeGFL Environmental • Brunswick, NC, US
Customer Service Represenative

Customer Service Represenative

GFL Environmental • Brunswick, NC, US
9 hours ago
Job type
  • Full-time
Job description

Customer Service Representative

The Customer Service Representative will provide outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The CSR's will actively engage customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.

At GFL our goal is to invest in our people and provide opportunities to grow for life!

Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

Benefits include :

  • 15 days of paid time off
  • 4 medical plan options including an HSA with employer contribution & match program
  • Medical, dental, and vision coverage.
  • 401(k) with an employer match
  • Paid holidays
  • Employee Assistance Program with free counseling services.

Overview : GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job it's an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities :

  • Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
  • Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
  • Answer incoming and make outgoing customer telephone calls.
  • Receive and resolve, within established guidelines, customer questions and concerns.
  • Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
  • Track customer information and concerns and enter data into database.
  • Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
  • Maintain new account files.
  • Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
  • Provide timely and accurate information regarding missed stops or other customer concerns.
  • Generate call-in work orders for drivers
  • Download, distribute and answer all customer inquiries received via email.
  • Take web request and process payments by phone.
  • Process customer payments via internet and take cash payments as needed.
  • Enter new subscription residential accounts into system.
  • Run credit checks on new customers.
  • Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
  • Key all new / cancelled accounts into Tower system and verify in system.
  • Scan all contracts into system and maintain records of them.
  • Assist in completing the Affirmative Action log for all applicants.
  • Assist in answering questions relating to benefits, vacation time, leave of absence, etc.
  • Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
  • Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
  • Conform in all respects with applicable federal, state / provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
  • May provide back up assistance for Office Coordinator.
  • Perform other duties and responsibilities as required or requested by management.
  • Requirements :

  • High School Diploma or GED.
  • Two (2) to four (4) years customer service call center experience.
  • Operate standard office equipment (i.e., copier, facsimile, personal computer).
  • Knowledge, Skills and Abilities :

  • Ability to implement solutions to general and specific customer concerns.
  • Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
  • Possess good organizational skills and record keeping skills.
  • Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
  • Proficient in Microsoft Outlook, Microsoft Word and Excel.
  • Good problem solving ability.
  • Excellent data entry skills.
  • Physical / Mental Demands :

  • Ability to stand, sit, walk, use hands and fingers, talk and hear.
  • Visual Requirements : include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Working Conditions :

  • Work in indoor office environment 95% of the time.
  • Noise level is usually moderate.
  • GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

    Create a job alert for this search

    Customer Service • Brunswick, NC, US

    Related jobs
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting USA • Hallsboro, North Carolina
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more
    Last updated: 30+ days ago • Promoted
    Restaurant Delivery - Sign Up and Start Earning

    Restaurant Delivery - Sign Up and Start Earning

    DoorDash • Whiteville, US
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 3 days ago • Promoted
    Travel Physical Therapist (PT) - $2,210 per week in Ash, NC

    Travel Physical Therapist (PT) - $2,210 per week in Ash, NC

    Core Medical Group • Ash, NC, US
    Full-time
    CoreMedical Group has hundreds of exciting and rewarding travel assignments throughout the country for Travel Allied Professionals and Travel Nurses. Plus, we're the only healthcare staffing company...Show more
    Last updated: 21 days ago • Promoted
    Travel Physical Therapist (PT) - $1,984 to $2,174 per week in Elizabethtown, NC

    Travel Physical Therapist (PT) - $1,984 to $2,174 per week in Elizabethtown, NC

    AMN Healthcare Allied • ELIZABETHTOWN, NC, US
    Full-time
    Job Description & Requirements.Physical Therapist - Skilled - (PT - Skilled) .StartDate : ASAP Available Shifts : 8 D Pay Rate : $1983. Reputable SNF located in Elizabethtown, NC is looking for a...Show more
    Last updated: 21 days ago • Promoted
    Customer Service

    Customer Service

    Lowes • Chadbourn, NC, United States
    Full-time
    Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show more
    Last updated: 30+ days ago • Promoted
    Travel Nurse RN - Telemetry - $1,720 to $1,873 per week in Whiteville, NC

    Travel Nurse RN - Telemetry - $1,720 to $1,873 per week in Whiteville, NC

    TravelNurseSource • Whiteville, NC, US
    Full-time
    TravelNurseSource is working with Host Healthcare to find a qualified Telemetry RN in Whiteville, North Carolina, 28472!. Host Healthcare is an award-winning travel healthcare company with an immedi...Show more
    Last updated: 30+ days ago • Promoted
    Travel Physical Therapist (PT) - $2,210 per week in Ash, NC

    Travel Physical Therapist (PT) - $2,210 per week in Ash, NC

    AlliedTravelCareers • Ash, NC, US
    Full-time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Physical Therapist (PT) in Ash, North Carolina, 28420!. CoreMedical Group has hundreds of exciting and rewarding travel ass...Show more
    Last updated: 30+ days ago • Promoted
    Clinical Scheduler - LPN

    Clinical Scheduler - LPN

    BrightSpring Health Services • Elizabethtown, NC, United States
    Full-time
    Adoration Home Health and Hospice.Adoration Home Health and Hospice.LPN - Scheduler to join our team in.If you're ready to work in a supportive, fulfilling environment where your scheduling skills ...Show more
    Last updated: 15 days ago • Promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border Protection • Whiteville, North Carolina, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    DoorDash • Whiteville, US
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 3 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Circle K • Little River, SC, US
    Full-time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show more
    Last updated: 30+ days ago • Promoted
    Travel Physical Therapist (PT) in Ash, NC

    Travel Physical Therapist (PT) in Ash, NC

    Triage Staffing LLC • Ash, NC, US
    Full-time
    Travel Rehab : Physical Therapy Ash.Shift Details : 0H Days (10 : 24 AM-10 : 24 AM).Length : 13 WEEKS 13 weeks.Apply for specific facility details.Show more
    Last updated: 21 days ago • Promoted
    CDL-A Refrigerated Lease Purchase Driver in Tar Heel, NC

    CDL-A Refrigerated Lease Purchase Driver in Tar Heel, NC

    AllTruckJobs • Tar Heel, NC, US
    Full-time
    Hirschbach Motor Lines has immediate opportunities for over the road.Drivers on this fleet primarily run all 48 states.Company Drivers enjoy the following. Monthly Safety & Performance Incentive...Show more
    Last updated: 30+ days ago • Promoted
    Respiratory Therapist (PRN)

    Respiratory Therapist (PRN)

    Rotech Healthcare Inc. • Whiteville, NC, United States
    Full-time
    Join a Leader in Home Healthcare.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to...Show more
    Last updated: 30+ days ago • Promoted
    Travel Physical Therapist (PT) - $2,210 per week in Ash, NC

    Travel Physical Therapist (PT) - $2,210 per week in Ash, NC

    AlliedTravelNetwork • Ash, NC, US
    Full-time
    AlliedTravelNetwork is working with Core Medical Group to find a qualified Physical Therapist (PT) in Ash, North Carolina, 28420!. CoreMedical Group has hundreds of exciting and rewarding travel ass...Show more
    Last updated: 21 days ago • Promoted
    Travel Physical Therapist (PT) - $1,984 to $2,174 per week in Elizabethtown, NC

    Travel Physical Therapist (PT) - $1,984 to $2,174 per week in Elizabethtown, NC

    AlliedTravelNetwork • ELIZABETHTOWN, NC, US
    Full-time
    AlliedTravelNetwork is working with AMN Healthcare Allied to find a qualified Physical Therapist (PT) in ELIZABETHTOWN, North Carolina, 28337!. Job Description & Requirements.Physical Therapist ...Show more
    Last updated: 21 days ago • Promoted
    Medical Sales Account Executive

    Medical Sales Account Executive

    Rotech Healthcare Inc. • Whiteville, NC, United States
    Full-time
    We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medi...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Whiteville, NC, USA
    Full-time
    Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show more
    Last updated: 30+ days ago • Promoted