AVP, Finance Governance Issue Management

AVP Finance Governance Issue Management

Role Summary / Purpose : The AVP Finance Governance Issue Management will be part of a new first line of defense centralized team who are responsible for driving compliance with the Governance standards across the Finance organization which will include (but not limited to) Issues & Incident Management, Risk & Control Self-Assessment, Change Management and a variety of Monitoring and Reporting on risk and governance activities and results. Additionally, the successful candidate will be helping to drive the stand up of the new centralized operating model across Finance and supporting our Finance colleagues on that journey. The successful candidate for this role is an individual with strong verbal and written communication skills with individuals of various levels in the organization, skilled attention to detail, have the ability to manage through influence and be an expert multi-tasker.

Our Way of Working : We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities :

• This role has primary responsibility for supporting the Issue Management activities within Finance, delivering a centralized and standardized approach by driving adherence, providing expertise, and supporting stakeholders on issues, incidents, and customer remediation activities.
• Aspects of Issue Management deliverables will include but are not limited to the delivery of process improvements; standardizing the documentation, challenging root cause, coordinating issue administration, supporting and project managing cross functional discussions and complex issues, data and trend analysis, assessing the impact of cross functional issues on Finance, the reporting of emerging issues, open issues, trend analysis, status and preparing materials for forums / committees.
• This individual will be responsible for coordinating issue versus incident calls and leading discussions on ownership and risk mitigation across various stakeholders.
• This individual will be a central contact for assisting Finance stakeholders in navigating tools and systems used in Issue Management, Incidents and Customer Remediation.
• This individual will partner with the Customer Remediation center of excellence and Issue Owners to facilitate and ensure momentum on associated Customer Remediation activities, status monitoring, escalation where needed and reporting.
• This individual will support Finance across various Committees, forums and working groups alongside functional Issue Management peers.
• Aspects of Monitoring and Reporting will include supporting and facilitating Finance to maintain relevant metrics to monitor progress, issue themes, impacted processes and connectivity to other governance programs.
• The role will work with matrixed Governance representatives across Finance and be an individual contributor.
• The role will overall support Finance to drive effective risk identification and management of compliance or operational risks and connect Governance programs outputs within Finance for ensuring that Risk Assessments and Monitoring & Reporting is complete.
• Establish effective relationships with all operational areas including, but not limited to Compliance, Operational Risk, Cross functional 1st Line Governance teams, Internal Audit, etc. at the leadership level and other supporting levels.
• Work directly with 1st Line Governance counterparts (Technology & Operations, Growth, Sales, Credit, & Growth etc.) in coordination on Issue Management, Incidents and Customer Remediation.
• Support the development of Finance specific policy, procedures, job-aids and training as it pertains to the evolution of the team and activities.
• Support the delivery of webinars and training that build understanding and delivery within the Finance Function.
• Given the establishment of the team and operating model, additional responsibilities may include assisting with other governance responsibilities (not limited to) RCSA & Surveillance testing build out, Model, Non-Model Tool oversight, Policies and Procedures management, and monitoring and reporting.

Qualifications / Requirements :

Desired Characteristics :

Grade / Level : 11

The salary range for this position is $90,000.00 - $155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements :

Our Commitment : When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice : Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.

Job Family Group : Finance