Client Processing Specialist

About the Role

The ideal candidate has 5+ years of experience in client onboarding and transaction processing, with strong attention to detail and a collaborative mindset. At TSG Support Services, we value professionals who work independently while contributing to team goals. This role ensures accurate and timely handling of client data, supports process improvements, and maintains confidentiality while fostering effective communication with clients and internal teams.

Responsibilities

• Enter, verify, and reconcile client data across systems, including time entry, engagement management, and billing.
• Maintain accurate client contract terms, including new client setups and updates. Manage compensation tables based on terms.
• Collaborate with internal teams such as finance and project management to resolve issues and ensure smooth processing.
• Respond to client inquiries and provide support on system usage and capabilities.
• Identify inefficiencies and contribute to the development and implementation of improved procedures.
• Provide training and guidance to clients on system tools and new features.
• Assist with sales inquiries, order processing, and product fulfillment requests.
• Ensure data accuracy and compliance with internal policies to minimize risk.
• Maintain thorough documentation of processes and client communications.
• Monitor and reconcile incoming payments with a strong understanding of cash basis
• Assist in the implementation and ongoing support of Finance automation tools and systems
• Triage and manage the Finance department inbox to ensure timely responses and effective task delegation.

Position Qualifications

Work Week :

This position is full-time, Monday to Friday, during regular business hours.  The hours of operation for TSG Support Services are consistent with the businesses we support—generally 7 : 30 AM to 6 : 00 PM—with flexibility within these hours to accommodate what works best for you. This is a full-time, in-person role. Required work through the year-end close annually. You will work in the office, and TSG Support Services will provide parking for you in a nearby parking garage.

Compensation & Benefits

At  TSG Support Services , we value the well-being and future of our team members. We’re proud to offer a comprehensive benefits package that includes :

We believe in supporting our employees both professionally and personally, and our benefits are designed to promote a healthy, balanced, and secure lifestyle.

Employer Snapshot

TSG Support Services is the general shared services organization for advocacy and consulting companies under The Southern Group and TSG Advisors brands. With its headquarters in Tallahassee, FL, the TSG Support Services team is a network of individuals spread throughout the Southeast and all major metro regions in Florida. Services provided include, but are not limited to, finance and accounting, office operations, contracting, payroll, marketing, legal services, and content development. If you are interested in learning more about the companies our team supports, visit or

About The Southern Group

The Southern Group, founded in 1999, embodies a potent vision : leveraging the expertise of seasoned professionals from government and politics to provide unparalleled advocacy services. With strategic presence across the Southeast and Washington, D.C., The Southern Group is a pivotal player in navigating the intricate landscape of government relations, policy advocacy, and strategic consulting. In an era of unprecedented growth and development in the Southeastern United States, The Southern Group provides clients an invaluable opportunity to navigate this dynamic landscape effectively. As a turnkey solution to government, it empowers clients to influence policies and initiatives crucial to the region's progress and prosperity.

Equal Opportunity Statement

At TSG Support Services, we are proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected status.  We believe that a variety of perspectives leads to better ideas, stronger teams, and a more dynamic work environment. We encourage applicants from all backgrounds to apply and join us in building a workplace where everyone can thrive.

Powered by JazzHR