H&M Sales AdvisorH&M • Dania Beach, FL, US

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H&M Sales Advisor

H&M • Dania Beach, FL, US

1 day ago

Job type

Full-time

Job description

Overview

As a Sales Advisor, you'll provide excellent customer service, welcome and guide customers through the store to actively sell products, and offer support and guidance. You fashion and product knowledge to inform customers for the best experience. You will also be involved in garment refill & care, presentation, and keep the sales floor and back of house clean, working with the store team to deliver an outstanding customer experience.

Responsibilities

Provide excellent customer service : welcome and guide customers through the store, supporting them with direct service and the omni-channel experience where available
Engage with customers to deliver exceptional service and promote products
Guide customers through fashion trends, stories, and products across all store areas
Effectively promote and sell products; actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Represent the H0M brand positively in all customer interactions
Support commercial or operational actions to help reach sales targets with store management

Fashion & Trend Awareness

Stay up-to-date with fashion trends, styles, brands, products, competitors, and relevant influencers

Use product and fashion knowledge to share relevant information with customers

Team & Development

Share service, fashion, and store-operations knowledge with colleagues

Follow procedures, routines, and legal requirements in all areas of the store

Give and receive feedback to learn, develop, and support each other

Participate in onboarding, introductions, trainings, and relevant development opportunities for the role

Retail Operations / Visual & Commercial Execution

Manage garment cycles from unpacking and refilling to steaming and garment care

Operate fitting rooms and checkout areas following best practices and processes

Contribute to a clean, tidy sales floor and back of house (stockrooms)

Maintain attractive merchandise displays and follow visual & commercial guidelines

Ensure stock levels with replenishment routines on the sales floor

Follow in-store omni-service and tech tools (Instore Care App, Click & Collect, Smart Store, etc.)

Assist with opening and closing of the store

Adhere to health & safety guidelines and legal requirements

Qualifications

Passionate about fashion and the in-store experience

Motivated by delivering a great customer experience

Communicative, creative, curious, flexible, decisive, and action-oriented

Enjoy working in a collaborative and dynamic environment

Previous sales experience in a dynamic, collaborative environment is desirable

Experience in customer service in fashion, retail, or related industries

Benefits

Diversity and inclusion are valued; inclusive, diverse, and equitable workplaces

Access to colleagues resources groups and a supportive work environment

Opportunities for career growth within a global company

Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and paid time off

Employee discount across H&M Group brands

Additional Information

Job Status : Hourly, Non-Exempt

EEOC Code : SLS

Compensation : Sales Associates Pay Rate $13.50 per hour

This posting highlights core responsibilities and requirements; there may be additional duties at the companys discretion

Accommodations for applicants with disabilities are provided on request; for assistance, contact recruitment_support@hm.com

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Sales Advisor • Dania Beach, FL, US

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