Senior Author Operations Specialist

A company is looking for a Senior Author Operations & Services Specialist. Key Responsibilities Act as a Subject Matter Expert for Author Operations, improving processes and supporting the first level support team Monitor and report on the performance of the outsource team, ensuring documentation and processes are current Manage escalated cases from the support team, providing guidance and coaching to resolve issues effectively Required Qualifications Relevant qualification (degree or equivalent) and / or production editor experience Experience with publishing production processes and understanding of the author experience Knowledge of MS Office programs, particularly Word and Excel Ability to manage multiple priorities and work in a fast-paced environment Experience in developing and maintaining collaborative working relationships