Client Services Coordinator

Job Description

Job Description

Makios Technology is looking for a detail-driven Client Services Coordinator who thrives on accuracy, communication, and coordination. If you take pride in checking your work, love solving puzzles, and can work comfortably with different departments, this could be your next great opportunity.

If you're someone who values precision, owns their work, and enjoys sharing ideas to help make processes smoother, not messier, we want to hear from you!

Job Summary

This position serves as a central point of contact for clients, vendors, and internal teams. The main responsibility will be managing the quote lifecycle and ensuring accuracy in every step—from gathering requirements to delivering polished, trustworthy quotes.

CSC will follow up on orders, ensure client satisfaction post-sale, and help us maintain strong relationships with vendors, as well as coordinate across departments to keep quoting fast, frictionless, and reliable.

What You’ll Actually Do :

• Coordinate with clients and vendors on quote and order status
• Document all activities and communications in our CRM
• Report weekly on opportunity status and quote metrics
• Follow-up with clients regarding open quotes and approvals
• Create accurate, timely quotes for structured cabling, hardware, renewals, and projects
• Gather input from Technical Services for labor estimates, details, and lead times
• Stay up to date on vendor pricing, bundles, SKUs, and lead times
• Send quotes and documents using our electronic signature tool
• Suggest appropriate solutions that align with client needs and budgets
• Follow up on leads and referrals from sales and marketing activity
• Communicate changes to delivery schedules promptly and professionally
• Generate thank-you notes and client satisfaction follow-ups post-sale
• Track and manage the full quote lifecycle through approval and handoff
• Build strong, effective relationships with clients, vendors, and team members
• Help prepare reports and close-out documentation
• Seek opportunities to enhance client satisfaction and engagement

Qualifications and Required Skills

Who Thrives in This Role :

What Success Looks Like :

Company Benefits and Perks

Disclaimer

Please note that this job description outlines the primary responsibilities and duties expected in this role. However, it is not exhaustive and may be subject to changes, additions, or reassignment of duties not specifically listed, as needed by the organization to meet evolving business needs, industry standards, or project requirements. Flexibility and adaptability to accommodate such changes are integral aspects of this position. Employment with Makios is at-will and may be terminated by either party at any time, with or without cause or notice, subject to applicable law.

Makios is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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