IT Help Desk Analyst + Jr. Encompass Administrator

Hybrid Role : IT Help Desk Analyst + Jr. Encompass Administrator

Location : Livonia, MI (Hybrid)

Employment Type : Full-Time

Department : Information Technology

Reports To : Director of Technology

About Success Mortgage Partners

Success Mortgage Partners (SMP) is a fast-paced, family-valued, and service-driven independent mortgage lender committed to empowering employees through collaboration, innovation, and technology. We support both corporate staff and partner branches nationwide, providing exceptional internal service so that our teams can deliver exceptional service to borrowers and referral partners.

Position Overview

This hybrid position combines Level 1–2 IT Help Desk Support with Jr. Encompass Administration , creating a unique opportunity for a technically skilled mortgage professional to support day-to-day IT needs while also contributing to the ongoing optimization of our Loan Origination System (LOS), Encompass.

The ideal candidate brings experience supporting mortgage users, troubleshooting LOS workflows, managing systems access, and resolving both software and hardware issues in a timely and customer-focused manner.

Key Responsibilities

Encompass Jr. Administrator Responsibilities

• Provide advanced help desk support and troubleshooting for the Encompass LOS, including issues involving users, workflows, integrations, and third-party vendors.
• Assist with user support related to mortgage origination tasks and LOS operations with professionalism, urgency, and attention to compliance and software best practices.
• Support Corporate Trainers and collaborate with Encompass administrators and developers on enhancements, automation, and system improvements.
• Support, maintain, and troubleshoot vendor permissions and access (DU, LPA, FHA Connection, GUS, credit providers, etc.).

IT Help Desk Responsibilities

Qualifications

Required

Preferred

Working Conditions

This is a hybrid role based out of SMP’s Livonia, MI office. Most work can be performed remotely; however, onsite presence and occasional travel may be required for project, training, or support needs.