IT Support Specialist

GCyber is hiring an IT Support Specialist to support our newly awarded United States Coats Guard (USCG) Maverick contract.

This position is located in St Louis MO and is a hybrid position with 3 days on site.

As the IT Support Specialist you will :

• Monitor the Priority Queue in ServiceNow (SNOW) and respond promptly to high-impact incidents affecting USCG users ensuring all actions meet defined Service Level Agreements (SLAs).
• Apply established solutions and technical knowledge to resolve a wide range of issues across diverse technologies within the USCG environment.
• Maintain detailed accurate documentation of incidents resolutions and best practices to support knowledge sharing and service improvement.
• Troubleshoot repair and maintain telecommunications networks and related systems in accordance with USCG and organizational standards.
• Test new and existing software programs to ensure performance reliability and compliance with operational requirements.
• Follow standard escalation procedures to validate troubleshoot and coordinate resolution with higher-tier support teams when necessary.

Minimum Qualifications and Experience

Our Benefits

GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals from health and wellness programs to retirement savings and career development opportunities. Highlights include :

Equal Opportunity Employer

GCyber is an Equal Opportunity Employer. This means you dont have to worry about whether your application process will be fair. We consider all applicants without regard to race color religion age ancestry ethnicity gender gender identity gender expression sexual orientation veteran status or disability.

Stay in Touch

For future job notifications please follow GCyber on LinkedIn.

Required Experience :

Manager

Key Skills

Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1