Technical Account Manager

Technical Account Manager

Location : San Francisco, CA

Overview

My client is a rapidly growing, venture-backed technology company applying advanced AI to solve complex challenges in fraud prevention and Trust & Safety. Their platform empowers enterprise customers to reduce manual reviews and investigations, enabling teams to focus on strategic priorities. This is a unique opportunity to join a foundational Customer Success team and play a critical role in driving adoption, optimization, and long-term success for enterprise accounts.

Responsibilities

• Post-Integration Partnership Serve as the primary technical point of contact for enterprise customers following deployment. Develop a deep understanding of customer environments, data flows, and platform interactions.
• Technical Adoption and Optimization Guide customers through advanced platform usage, configurations, and best practices to ensure maximum value from the solution.
• Documentation and Enablement Create technical resources including knowledge base articles, best practice guides, and enablement materials to support customers and internal teams.
• Troubleshooting and Resolution Diagnose and resolve complex technical challenges in collaboration with engineering and product teams, delivering scalable solutions.
• Product Feedback Act as a feedback loop between customers and product development, advocating for features and improvements that enhance performance and scalability.
• Health Monitoring Implement and manage processes to proactively monitor customer deployments, identifying and addressing issues before they impact operations.
• Strategic Engagement Partner with Customer Success Managers on key accounts, providing technical expertise during strategic discussions and identifying opportunities for expansion.

Requirements

Eligibility

Compensation and Benefits

Salary : $120,000 - $180,000

Compensation :

$120,000-$180,000 per year

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