Talent.com
Digital Consumer Lending Spec
Digital Consumer Lending SpecOld National Bank • Chanhassen, MN, United States
Digital Consumer Lending Spec

Digital Consumer Lending Spec

Old National Bank • Chanhassen, MN, United States
1 day ago
Job type
  • Full-time
Job description

Digital Consumer Lending Spec

Job Locations

US-MN-Chanhassen | US-IL-Joliet | US-IN-Evansville

Category / Function

Lending / Commercial / Consumer / Credit

Position Type

Regular Full-Time

Requisition ID

2025-18781

Workplace Type

On Site

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

Salary Range

The salary range for this position is $18.25 / Hr. - $35.81 / Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

We are currently seeking a Digital Consumer Lending Specialist that will provide superior customer service for each client interaction. The Specialist must maintain a positive attitude, be a team player and supportive of the Mission, Vision and Values of Old National Bank. A Digital Consumer Lending Specialist is focused on building full financial relationships with Old National Bank clients with the primary focus on consumer lending.

The Solution Center is a virtual lending center offering clients the ability to interact with the bank utilizing chat, phone, mobile and online channels.

Specific office location is flexible

Key Accountabilities :

Develop and grow client and prospective client relationship :

Shows a dedication to delivering a superior customer experience with each client regardless of the request.

  • Builds strong relationships with clients by understanding their complete financial profile and making recommendations for additional products and services that will help the client and grow the relationship.
  • Consistently identifies product and service referrals across all bank business lines which benefit our clients ensuring a warm handoff to the appropriate partner.

Achieve Sales and Service Targets :

  • Demonstrates a strong support and focus on the goals of the Solution Center and directs efforts towards meeting them.
  • Displays the highest level of knowledge and expertise in consumer lending through completing and processing lending applications which includes understanding underwriting needs of complex consumer lending products.
  • Supports the Solution Center service level goals through balancing loan inquiries (leads), loan applications, and fielding client chats and calls in queues as assigned.
  • Operations Oversight :

  • Acquires and maintains knowledge of all regulatory, compliance and company policies and procedures. Attends and completes required compliance training. Performs job responsibilities following all regulatory, compliance and company / Old National Bank policies and procedures.
  • Consistently delivers on call evaluation metrics aligned with providing a superior client experience and displaying highest level of knowledge and expertise in consumer lending.
  • Collaborates with the Solution Center team by sharing success stories and ideas, tips and coaching that could improve the effectiveness of each Specialist.
  • Develops strong relationships and partnerships with banking center bankers and operational teams.
  • Performs account maintenance requested by clients and management within specified authority.
  • Meets attendance and scheduling requirements for required shirts including Saturday rotations.
  • Performs other duties as assigned.
  • Key Competencies for Position

    Delights Clients :

  • Continuously seeks and applies knowledge leading to a best-in-class client experience :
  • Passionately serves internal / external clients with excellence.
  • Maintains a growth mindset staying current with developments and trends in areas of expertise client satisfaction both internally and externally.
  • Understands data, metrics and / or financial information, and how they tie to client satisfaction and business outcomes related to position, client and / or team.
  • Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
  • Strategy in Action :

  • Build your strategic mindset capability :
  • Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal.
  • Actively seeks to understand factors and trends that may influence role.
  • Anticipates risks and develops contingency plans to manage risks.
  • Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions.
  • Aligns activities to meet individual, team, and organizational goals.
  • Compelling Communication :

  • Openly and effectively communicates with others :
  • Effectively and transparently shares information and ideas with others.
  • Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain.
  • Unites others towards common goal.
  • Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.
  • Promotes Change :

  • Seeks to understand and embrace change :
  • Actively seeks information to understand the rationale, implications and impact for changes.
  • Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change.
  • Willing to act quickly, learn and adjust as needed.
  • Identifies and recommends changes to leadership to improve performance.
  • Develops Talent :

  • Strengthen your abilities for today and beyond :
  • You Own You -You own your development and career.
  • Actively assesses self by leveraging feedback to enhance knowledge, skills and behavior.
  • Leverages own strengths and those of team members to meet individual and team goals supporting both internal and external client needs.
  • Continuously develops self for current and future roles.
  • Qualifications and Education Requirements

  • Bachelor's degree in business and / or finance preferred or equivalent work experience.
  • Minimum of 2 to 3 years consumer lending experience. Call center experience.
  • 3 to 5 years of banking experience preferred.
  • Ability to cross-sell new and existing bank products and services while providing a superior customer experience through relationship banking.
  • Currently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to immediately re-register.Pleasant manner in dealing with bank clients.
  • Ability to multitask and perform well under pressure, along with being self-motivated.
  • Must have good communication skills.
  • Good mathematical aptitude.
  • Proficiency with Microsoft products and Bank software products.
  • Expected to participate in appropriate classes and training as required by management.
  • Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

    As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

    We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

    Our culture is firmly rooted in our core values.

    We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

    We are Old National Bank. Join our team.

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.

    If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)

    Create a job alert for this search

    Consumer Lending • Chanhassen, MN, United States

    Related jobs
    Intern-Project Management

    Intern-Project Management

    Commscope • Shakopee, Minnesota, US
    Full-time
    As a Project Manager Intern, you will be responsible for support, organization and leadership reviewing and deploying changes to the Data Center PDP (Product Development Process) documents.You may ...Show more
    Last updated: 3 days ago • Promoted
    Teaching Assistant

    Teaching Assistant

    Zen Educate • St Michael, MN, United States
    Full-time
    Start the School Year Strong! - Now hiring for the 2025–2026 school year.We're hiring now! Zen Educate is looking for Para Educators. If you're passionate about supporting students with special need...Show more
    Last updated: 30+ days ago • Promoted
    Machine Learning Engineer

    Machine Learning Engineer

    Outschool • San Francisco Township, Minnesota, United States
    Full-time
    Outschool’s mission is to inspire kids to love learning.In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners.Outschool r...Show more
    Last updated: 27 days ago • Promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Rogers, Minnesota, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show more
    Last updated: 30+ days ago • Promoted
    CDL-A Intermodal Truck Driver in Monticello, MN

    CDL-A Intermodal Truck Driver in Monticello, MN

    AllTruckJobs • Monticello, MN, US
    Full-time
    Haul freight containers secured to company-owned chassis.Drive in and out of railyards within 200 miles of Minneapolis, MN. Paid time off after 6 months, plus 6 days of holiday pay per year.Annual b...Show more
    Last updated: 30+ days ago • Promoted
    CDL-A Truck Driver - Earn $74,000-$85,000 / Year - No-Touch + Benefits

    CDL-A Truck Driver - Earn $74,000-$85,000 / Year - No-Touch + Benefits

    J&R Schugel • Shakopee, MN, US
    Full-time
    J&R Schugel is Now Hiring CDL-A Dry Van Truck Drivers!.Earn $74,000 - $85,000 per Year • • - $500 Onboarding Bonus •.CDL-A Dry Van Truck Driver Pay & Miles : . Earn $74,000 - $85,000 per year • •.V...Show more
    Last updated: 1 day ago • Promoted
    CDL-A Refrigerated Truck Driver in Elk River, MN

    CDL-A Refrigerated Truck Driver in Elk River, MN

    AllTruckJobs • Elk River, MN, US
    Full-time
    Ready for a career upgrade? Join Marten Transport! As a stable, financially healthy carrier – and a 2025 TCA Elite Fleet honoree – we offer the best of both worlds : high miles in your region and th...Show more
    Last updated: 30+ days ago • Promoted
    Digital Consumer Lending Spec

    Digital Consumer Lending Spec

    Old National Bank • Chanhassen, MN, United States
    Full-time
    Job Locations US-MN-Chanhassen | US-IL-Joliet | US-IN-Evansville Category / Function Lending / Commercial / Consumer / Credit Position Type Regular Full-Time Requisition...Show more
    Last updated: 1 day ago • Promoted
    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Data Annotation • Shakopee, Minnesota
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show more
    Last updated: 30+ days ago • Promoted
    CDL-A Team Truck Driver

    CDL-A Team Truck Driver

    TA Dedicated • Albertville, MN
    Full-time
    Call us today for more information at 844-390-6587 Or apply online below!.CDL-A Local (MN and WI) Truck Driver - Home Daily - Guaranteed $1,550 minimum per week. New hire transition bonus paid in fu...Show more
    Last updated: 5 days ago • Promoted
    Drive with Doordash - No CDL license needed

    Drive with Doordash - No CDL license needed

    DoorDash • Monticello, US
    Full-time
    No CDL needed / No commercial drivers license.DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day....Show more
    Last updated: 3 days ago • Promoted
    CDL-A Drivers : Top Pay, Consistent Routes, Elite Fleet

    CDL-A Drivers : Top Pay, Consistent Routes, Elite Fleet

    Marten Transport • Shakopee, MN
    Full-time
    Earn Top Pay and Choose Your Home Time!.Apply Now or Call to Speak to a Recruiter!.We re proud to be recognized as an Elite Fleet by the Truckload Carriers Association for offering a best-in-class ...Show more
    Last updated: 5 days ago • Promoted
    Experienced CDL-A Driver - Home Weekly - Earn $65,000-$85,000 / Year

    Experienced CDL-A Driver - Home Weekly - Earn $65,000-$85,000 / Year

    LeFebvre Companies • Elk River, MN, US
    Full-time
    LeFebvre Companies is now hiring Regional CDL-A Flatbed Drivers.Get Paid, Get Home, & Drive in Style!.Earn $65,000-$85,000 in Your 1st Year - Home Weekly. Must have a valid CDL-A license and 12 ...Show more
    Last updated: 30+ days ago • Promoted
    Lead, Product Management- Liquid Packaging

    Lead, Product Management- Liquid Packaging

    Entegris • Chaska, MN, United States
    Full-time
    Lead, Product Management- Liquid Packaging.This new Product Manager will be responsible for driving the.Oversee P&L management, including financial reporting and analysis tools such as growth trees...Show more
    Last updated: 30+ days ago • Promoted
    Commercial Lender

    Commercial Lender

    CivicMinds, Inc • Elk River, MN, United States
    Full-time
    This position is responsible for developing and managing a quality commercial loan portfolio.Provide exceptional customer service while managing all aspects of the borrowing relationship.Identify o...Show more
    Last updated: 22 days ago • Promoted
    Remote Bilingual Spanish Finance Expert - AI Trainer ($25-$65 per hour)

    Remote Bilingual Spanish Finance Expert - AI Trainer ($25-$65 per hour)

    Mercor • Shakopee, Minnesota, US
    Remote
    Full-time
    Mercor is seeking • •native Spanish speakers • • who are also • •finance professionals • • based in Spain, Mexico, Central America, or South America. This role combines your • •financial analysis and inves...Show more
    Last updated: 16 hours ago • Promoted • New!
    Independent Living Skills Coach Overnights (Awake) - IRTS - ELK RIVER - 2500 SIGN ON

    Independent Living Skills Coach Overnights (Awake) - IRTS - ELK RIVER - 2500 SIGN ON

    BrightSpring Health Services • Elk River, MN, United States
    Full-time
    Independent Living Skills Coach Overnights (Awake) - IRTS - ELK RIVER - 2500 SIGN ON.SpringPath Mental Health Services.SpringPath Mental Health Services. The ILS Overnight Coach works as part of an ...Show more
    Last updated: 18 days ago • Promoted
    Financial Controller (Consumer Products Co.)

    Financial Controller (Consumer Products Co.)

    CFS • Chaska, MN, US
    Full-time
    Financial Controller - Growth-Stage Manufacturing Company.Why This Opportunity Stands Out.Join a fast-growing, founder-led company in the. You'll work directly with the CEO and leadership team to st...Show more
    Last updated: 1 day ago • Promoted