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Full Time Customer Service Representative
Full Time Customer Service RepresentativeNorth Dakota Staffing • Devils Lake, ND, US
Full Time Customer Service Representative

Full Time Customer Service Representative

North Dakota Staffing • Devils Lake, ND, US
29 days ago
Job type
  • Full-time
Job description

Customer Service Representative

The Customer Service Representative will provide exceptional customer service while conducting a variety of banking transactions using well-defined banking procedures.

Duties :

  • Exhibits exceptional customer service skills and the ability to develop and maintain productive relationships with team members and customers.
  • Open and close all types of accounts.
  • Perform various bank transactions such as accepting deposits and loan payments, cashing checks and processing withdrawals.
  • Answers basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
  • Suggest products and services that can help customers.
  • Address customer inquiries and solve their problems.
  • Assist customers to help them find relevant and required information.
  • Actively work toward maintaining customer relations and satisfaction.
  • Cross-sell other products and services.
  • Actively be aware of fraudulent practices and manage any risks that may arise.
  • Ensure regulations and policies are upheld to the highest standard.
  • Order checks and answer related questions.
  • Maintain customer records by updating account information.
  • Assist customers in Canadian exchange.
  • Process night deposits and mail deposits.
  • Report large currency transactions as required by regulation.
  • Attend all CSR training meetings and Compliance meetings.
  • Direct customers to specific areas of the bank to receive the service they request.
  • Accountable for cash drawer; locking cash drawer; balancing currency, coin, and checks in cash drawer at end of shift; and reporting any discrepancies to supervisor.
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Customer Service Representative • Devils Lake, ND, US

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