IT Support Technician L1 / L2 (Hybrid)

About BlazeLink

BlazeLink supports small and mid-size businesses in the Daytona Beach Florida area with fast and reliable IT services. We are a growing MSP built by engineers, not corporate managers, and you will work with a tight team, take real ownership of your work, and help shape our operations as we continue to grow.

The Role

This is a hybrid L1 / L2 MSP technician position where you will handle a wide range of technical issues, support end users, take on escalations, and work on servers and networks. Your job is to help keep our clients running smoothly while balancing hands on technical work with clear communication and a strong customer first mindset.

You will provide service across a wide range of technology issues, using analytical problem solving to resolve issues effectively. Client environments range from single-office small businesses to multi-site wide area networks. You frequently take the lead on initial ticket triage, set expectations, and own clear follow‑through communications.

Responsibilities

• Monitor and resolve service tickets with urgency
• Troubleshoot servers, networks, firewalls, and workstations
• Perform routine maintenance, updates, and system checks
• Research and resolve technical issues independently
• Communicate clearly with clients and provide regular updates
• Document all work in the ticketing system
• Participate in delivery of technology and infrastructure projects
• Support Microsoft desktop, server, and cloud products including Microsoft 365 and Azure Active Directory

Qualifications

Preferred

Position Details