Client Relations Manager

Job Description

Job Description

Company Overview

Arixa Capital Advisors, LLC is a respected private credit investment manager with $1.8B in Assets Under Management. Our strategy is to lend on single family and multifamily projects across the United States providing our investors a compelling fixed income return. We leverage our substantial balance sheet, world class institutional partners and a full-service lending platform to provide exceptional service to our real estate investor and developer clients. We are vertically integrated, ensuring that loans fund quickly and the customer experience is unparalleled as we handle all loan functions through our proprietary technology infrastructure backed by an experienced operations team.

We were recently named to the Inc 5000 fastest growing companies in the U.S.

Position Overview

The Client Relations Manager (CRM) plays a key, high-impact role in supporting Loan Originators by managing the borrower relationship and overseeing the full loan lifecycle from origination through post-close. Acting as a strategic partner to the Loan Originator, CRMs provide white-glove service, manage borrower expectations, and ensure loans progress smoothly though each stage of the process.

This position requires a blend of borrower-facing communication skills and strong lending experience, particularly in documentation review, loan structuring, and internal coordination. CRMs serve as a central liaison between borrowers, internal departments (Processing, Underwriting, Closing, Servicing, Capital Markets) and third-party stakeholders to align operation execution with borrower timeless and broader business objectives.

Summary of Primary Responsibilities

• Borrower Communication & Engagement Serve as the primary point of contact for borrowers throughout the loan lifecycle. Provide regular updates, manage expectations, and ensure proactive follow-up to keep loan track.
• Documentation Intake & Review : Act as the first line of review for all borrower and third-party documentation. Evaluate submission for completeness, accuracy, and relevance to underwriter and compliance need before escalation.
• Pipeline Oversight : Own daily oversight of assigned loan pipelines, ensuring files progress through underwriting, processing, closing, and post-funding stages in a timely and accurate manner. Coordinate internal handoffs and escalate roadblock early.
• Loan Structing Support : Partner with loan originators and underwriters to ensure documentation and borrower engagement align with credit policy and entity structure requirements. Help frame borrower strengths and address potential red flags.
• Cross-functional Coordination : Liaison with internal departments, including Processing, Underwriting, Closing, Servicing, and Capital Market to manage loan milestones, resolve issues, and align execution with deadlines.
• Operational Execution & Tracking : Maintain internal systems and tracking tools with accurate borrower data, status updates, and internal notes. Ensure LOS reflects the most up-to-date loan progress and documentation.
• Training & Departmental Support : Assist in onboarding and cross-training of new hires or peers as directed by department leadership. Support department-level projects and initiatives as needed.

Education and Experience

Compensation

This position requires in-office work two (2) or more days per week, to ensure close alignment among all team members. This position is full-time exempt, with salary range : $100K - $120K, depending on experience level, plus discretionary bonus potential.

Benefits

The employee is eligible for the following benefits :