Admissions Data & Performance Manager - Remote

Admissions Data & Performance Manager

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work / life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Responsibilities

The Admissions Data & Performance Manager is a key leadership role, collaborating with the Vice President of Admissions to drive performance, accountability, and operational accuracy in the Admissions Call Center. This is achieved by translating data into actionable strategies. This person will be analytical, adaptable, organized, detail-oriented, and proactive. The manager's core duties include overseeing all admissions reporting, identifies performance patterns, supports leadership with accurate forecasting, data governance, and operational readiness. Ultimately, the manager ensures the team has accurate data for setting clear performance expectations and efficient processes to meet organizational goals.

Data & Reporting

• Own, manage, and optimize all admissions dashboards (daily, weekly, monthly).
• Track and analyze KPIs including call volume by type, conversion rates, utilization, abandonment, hold time, and cancels / rejections etc.
• Build, maintain, and enhance all reporting tools within CRM and call tracking platforms.
• Identify trends or anomalies and present findings to leadership.
• Provide clear, actionable reporting summaries to support operational decisions.

Performance Analytics

Forecasting & Staffing Support

Data Governance

Operational & Leadership Support

Qualifications

Bachelor's Degree Preferred

AAC is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.

American Addiction Centers is an equal opportunity employer. American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and / or federal law.