Travel Property Adjuster - Field Estimating

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A day in the life of a Travel Estimating Property Adjuster :

Travel to loss sites and conduct thorough inspections of properties.

Write accurate estimates to capture the extent of damages.

Settle claims promptly and fairly, adhering to customer policies.

Utilize advanced video technology for remote collaboration and estimating.

Review policies to determine coverage and provide detailed explanations to customers.

Communicate empathetically with customers, guiding them through the claim process.

Negotiate claim settlements in accordance with established methodologies.

Work in various environments, including independent and team settings, and virtual platforms.

Handle claims, collaborate with vendors, and communicate with customers from home.

Participate in online meetings and trainings, being on camera as required.

You'll wear a few hats that will require a level of experience :

The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.

The Investigator - you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Schedule :

During training, work Monday through Friday from 8 : 00 AM - 5 : 00 PM.

After completing training, you will work a schedule of 10 days on and 4 days off, with shifts ranging from 8 to 12 hours per day. (An additional incentive is available for 12-hour shifts when daily production requirements are met).

This field position requires up to 90% travel out of town.

Required to attend 2-week training program in Wheeling, IL.

Preferred Qualifications :

2+ years of experience writing water damage estimates preferred.

Previous experience as a property adjuster preferred.

Proficiency in estimating software like Xactimate preferred.

Strong focus on providing exceptional customer service.

Ability to work independently, starting from home, and travel to different locations.

Proactive problem-solving skills and a positive attitude toward challenges.

Excellent organization and multitasking abilities in a fast-paced environment.

Clear and professional written and verbal communication skills.

This position is not available for California, Alaska, Hawaii or Puerto Rico residents.

Required Qualifications :

Are willing and able to carry a 50-pound ladder and access up to a 6 / 12 pitch on either a one to two-story roof

Valid driver's license and willingness to travel as part of the job requirements

Must reside within 50 miles of an airport.

Ability to travel to all states with primary locations traveling to West and Central regions.

You're provided with comprehensive training :

The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.

Ongoing training opportunities for continuous improvement happen regularly on the job.

Notice of Licensing Requirement :

As a condition of employment, your office / area may require you to obtain an adjuster and / or an appraiser licensewhich includes passing an additional background check with the Department of Labor.If applicable, you will be required to secure license(s) within 60 days of hire.

If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus :

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and / or applicable Appraiser License.

• Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Company Car :

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Allstate Benefits :

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes :

Competitive pay with needed support for continuous development and career advancement.

Flexibility in scheduling and a time off policy that helps support your work / life balance.

Initial and ongoing training to get you proficient in your new role.

Comprehensive benefits like a 401K / pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

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Skills

Active Listening, Communication, Construction, Critical Thinking, Customer Service, Empathy, Mitigation, Multitasking, Time Management, Working Independently, Xactimate

Compensation

Compensation offered for this role is 50,700.00 - 89,062.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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