Producer, Learning Experience

Learning Experience Produce

The Learning Experience Produce acts as the regional champion for providing excellent employee and client learning experiences. Transforms Instructor-Led Training (ILT) and virtual Instructor-Led Training (vILT) into trouble-free, fast moving, interactive events that keep learners involved and the facilitator on track. Responsible for managing the registration, scheduling, invoicing activity and administrative support for their appointed ABS Academy.

What You Will Do:

• Supports employees in all training-related issues including ILT, vILT, and WBT (Web-Based Training). Troubleshoots and resolves end user issues within the region.
• Stays abreast of LMS system releases and participates in functionality testing. Promotes and provides necessary support to ABS employees and clients for adopting new functionality.
• Responsible for LMS administration to support Academy operations, including scheduling classes, managing registrations, distributing learning material and certificates, providing learner support, and resolving support tickets.
• Coordinates the scheduling of presenters/facilitators for classroom training sessions.
• Provides technical coordination and support before and during the virtual classroom session via virtual training platforms (MS Teams, Zoom, Qstream, etc.)
• Produces ILT/vILT sessions including the following tasks: manage interactive tools such as whiteboards, breakout rooms, and polls, answer learner questions in the chat, create and distribute links, troubleshoot issues, manage chat, advance slides, spotlight presenters and support facilitator with activities and instructions.
• Develop and manage the Academy's course quality feedback system. Compile feedback reports for each course delivered.
• Maintains course delivery statistics for the learning center.
• Processes invoices and accounts payable, informing the Academy Manager of status and of any issues regarding invoicing or Accounts Payable.
• Keep the Corporate Learning Organization informed of activities or emerging issues which could influence the performance of the LMS or other learning technologies.
• Assist with marketing media including course descriptions, templates and other communications as directed.
• Maintain quality records and procedures for the regional Academy in accordance with ABS Quality, Environmental, Health and Safety System. Ensure that ABS Quality, Environmental, Health and Safety System requirements are fulfilled. Maintain familiarity with global Learning Organization internal and external curricula and Quality, Environmental, Health and Safety Management System updates.
• Provides guidance for external client training and support, where available.
• Support the Academy and Corporate Learning Organization with other duties, as needed.

What You Will Need:

Required/Preferred Education and Experience

• Minimum of five (5) years' experience supporting or administrating a learning management system.

Knowledge, Skills, and Abilities

• Knowledge of data privacy and security principles
• Solid understanding of financial statements, budgeting, cash flow, and familiarity with accounting principles and practices.
• Capacity to analyze, interpret, and report financial data.
• Accurately and efficiently input financial data into spreadsheets or accounting system. Complete high-quality account reconciliations.
• Technically proficient with financial and accounting systems and experience or able to familiarize with financial modeling and analysis.
• Analyze large datasets and identify patterns and trends.
• Communicate basic insights from data analysis.
• Demonstrates understanding of impact of role on other parts of FSG and on the business more broadly.
• Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, related instructions, and the ABS Employee Safety Policy.

Reporting Relationships:

Reports directly to the Lead, Learner Experience