Billing Specialist

Employee Family Protection, Inc.

Location : Glastonbury, CT | Hybrid Options Available

Are you detail-oriented with a strong background in billing, data reconciliation, and customer service? Employee Family Protection, Inc. (EFP) is looking for a Billing Specialist to support our account management team by handling payroll deductions, premium reconciliations, and client billing.

About the Role

As a Billing Specialist, you will play a key role in managing client benefit deductions, reconciling billing files, and addressing customer concerns related to payroll, billing, and remittances. This position requires a high level of accuracy, problem-solving, and excellent communication skills to ensure seamless billing operations.

Key Responsibilities

• Support Senior Account Managers and Account Managers with file preparation and data entry.
• Reconcile payroll deductions with expected deductions on a weekly / monthly basis.
• Match and resolve discrepancies between carrier premium invoices and payroll deductions.
• Assist in the setup and implementation of consolidated billing, including EasyPay clients.
• Maintain up-to-date enrollment and demographic data in the billing system by pulling information from carrier and benefit administration platforms.
• Provide timely customer service, resolving billing and deduction-related inquiries in collaboration with the Benefit Service Center.
• Ensure compliance with internal processes and support overall billing operations for each customer.
• Perform other duties as assigned.

Requirements

What We're Looking For

Associate degree in business, accounting, or related field OR high school diploma with 5+ years of relevant experience.

3+ years of experience in billing, claims processing, or a related field.

Proficiency in Microsoft Office, especially advanced Excel , Word, Outlook, and Acrobat.

Why Join Us?

Apply Today!

If you have a passion for billing accuracy, customer service, and problem-solving, we'd love to hear from you!